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- Aufgaben: Du bist das Gesicht von iwoca und hilfst Kunden bei Anfragen.
- Arbeitgeber: iwoca ist ein fĂŒhrendes Fintech, das kleinen Unternehmen schnellen Zugang zu Finanzierungen bietet.
- Mitarbeitervorteile: Flexible Arbeitszeiten, 26 Urlaubstage, Sabbatical nach 4 Jahren und viele Weiterbildungsmöglichkeiten.
- Warum dieser Job: Werde Teil eines dynamischen Teams und unterstĂŒtze Unternehmer in ihrer Erfolgsgeschichte.
- GewĂŒnschte Qualifikationen: KaufmĂ€nnische Ausbildung oder Studium, Erfahrung im Kundenservice und hervorragende Deutschkenntnisse erforderlich.
- Andere Informationen: Hybrid-Arbeitsmodell mit der Möglichkeit, zwischen BĂŒro und Homeoffice zu wechseln.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 ⏠pro Jahr.
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Join to apply for the Customer Service Manager (m/f/d) role at iwoca Deutschland
This range is provided by iwoca Deutschland . Your actual pay will be based on your skills and experience â talk with your recruiter to learn more.
Base pay range
We\âre looking for a Customer Service Advisor â German speaking
Customer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the âfaceâ of iwoca. You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly value our customer service and support customers with your excellent communication skills so they can successfully utilise our products.
A fundamental component for our success is to convince and inspire customers and partners of our mission â this ranges from hair salons and dental practices to financial advisory services and banks.
About us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities â making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
Weâve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. Weâll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
We\âre looking for a Customer Service Advisor â German speaking
Customer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the âfaceâ of iwoca. You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly value our customer service and support customers with your excellent communication skills so they can successfully utilise our products.
A fundamental component for our success is to convince and inspire customers and partners of our mission â this ranges from hair salons and dental practices to financial advisory services and banks.
About us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities â making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
Weâve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. Weâll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
Tasks
Your mission:
- You are responsible for the overall customer satisfaction and ensure that customer inquiries via phone, email or web chat are handled promptly and efficiently.
- You answer questions about our products, the application process and our service in general, supporting both new and existing customers.
- You assist entrepreneurs in completing their applications and providing the necessary documents required for a credit decision.
- You collaborate with various teams within iwoca to achieve the best outcome for our customers.
- You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.
Requirements
Requirements:
We look for people who are smart, humble, motivated and always looking to improve.
- You enjoy communicating with customers and live \âcustomer centricity\â. Your greatest motivation is achieving success with our customers.
- You have completed a commercial training / business studies (kaufmÀnnische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).
- You are highly motivated, organised, a true team player and have a \âhands-on\â mentality.
- You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team donât cause any problems for you.
- An independent, team-oriented and reliable way of working is a given.
Donât take this list as prescriptive: itâs just to give you a sense of who might do well at the job. Weâd still love to hear from you if you donât hit every point on the list, or if you have other experience.
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn\ât an optional add-on; it\âs the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.
Benefits
Our benefits
We put a lot of effort into making iwoca a brilliant place to work:
- Flat management hierarchies, close coordination with our executive team, and many opportunities for shaping your role and advancing your career
- A smart, fun, and internationally diverse team â together we represent over 35 different nationalities
- Company-wide training sessions with internal and external speakers
- 26 vacation days per year, plus public holidays and an extra day off on your birthday
- One-month fully paid sabbatical after 4 years
- Share options
- âSummer Housesâ in Southern Europe and âWinter Housesâ in the Alps, where we spend a week each with our close-knit teams
- Opportunities for professional development
- Direct access to support from certified psychologists through our partner OpenUp
- Time for volunteer work supporting a charitable organization
- Unlimited (unpaid) leave for travel or studying
- Learning and development opportunities, including a budget for books
- Subsidy for the Deutschlandticket
Our culture
Weâre expanding fast across our offices in London, Berlin and Frankfurt. With all this growth, weâre looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
IT Services and IT Consulting
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Customer Service Manager (m/f/d) Arbeitgeber: iwoca Deutschland
Kontaktperson:
iwoca Deutschland HR Team
StudySmarter Bewerbungstipps đ€«
So bekommst du den Job: Customer Service Manager (m/f/d)
âšTip Nummer 1
Nutze dein Netzwerk! Sprich mit Freunden oder Bekannten, die bereits in der Finanz- oder Kundenservicebranche arbeiten. Sie können dir wertvolle Einblicke geben und möglicherweise sogar eine Empfehlung aussprechen.
âšTip Nummer 2
Informiere dich ĂŒber iwoca und deren Produkte. Je mehr du ĂŒber das Unternehmen und seine Dienstleistungen weiĂt, desto besser kannst du im VorstellungsgesprĂ€ch zeigen, dass du ein echtes Interesse an der Position hast.
âšTip Nummer 3
Bereite dich auf typische Fragen im Kundenservice vor. Ăberlege dir, wie du in bestimmten Situationen reagieren wĂŒrdest, um deine KommunikationsfĂ€higkeiten und ProblemlösungsansĂ€tze zu demonstrieren.
âšTip Nummer 4
Zeige deine TeamfĂ€higkeit! Bereite Beispiele vor, in denen du erfolgreich im Team gearbeitet hast, um zu verdeutlichen, dass du gut mit anderen zusammenarbeiten kannst, was fĂŒr die Rolle als Customer Service Manager entscheidend ist.
Diese FĂ€higkeiten machen dich zur top Bewerber*in fĂŒr die Stelle: Customer Service Manager (m/f/d)
Tipps fĂŒr deine Bewerbung đ«Ą
Verstehe die Unternehmensmission: Informiere dich ĂŒber die Mission von iwoca und wie sie kleinen Unternehmen helfen, ihre Finanzen zu verwalten. Zeige in deiner Bewerbung, dass du diese Mission verstehst und unterstĂŒtzen möchtest.
Hebe deine KommunikationsfÀhigkeiten hervor: Da die Rolle stark auf Kundenkommunikation basiert, solltest du in deinem Lebenslauf und Anschreiben betonen, wie du exzellente KommunikationsfÀhigkeiten in der Vergangenheit eingesetzt hast, um Kundenanfragen erfolgreich zu bearbeiten.
Betone relevante Erfahrungen: Wenn du Erfahrung im Kundenservice oder im Finanzsektor hast, stelle sicher, dass du diese in deiner Bewerbung klar darstellst. Nenne spezifische Beispiele, wie du zur Kundenzufriedenheit beigetragen hast.
Zeige TeamfĂ€higkeit und Eigenverantwortung: Die Stelle erfordert sowohl Teamarbeit als auch eine selbststĂ€ndige Arbeitsweise. Beschreibe in deiner Bewerbung, wie du in der Vergangenheit in Teams gearbeitet hast und gleichzeitig eigenverantwortlich Aufgaben ĂŒbernommen hast.
Wie du dich auf ein VorstellungsgesprÀch bei iwoca Deutschland vorbereitest
âšBereite dich auf hĂ€ufige Fragen vor
Sei bereit, Fragen zu deiner Erfahrung im Kundenservice und deiner Motivation fĂŒr die Position zu beantworten. Ăberlege dir Beispiele, die deine KommunikationsfĂ€higkeiten und deine FĂ€higkeit zur Problemlösung zeigen.
âšVerstehe die Produkte und Dienstleistungen
Informiere dich grĂŒndlich ĂŒber die Produkte und Dienstleistungen von iwoca. Zeige im Interview, dass du verstehst, wie diese den Kunden helfen können, und sei bereit, darĂŒber zu sprechen, wie du Kunden bei der Nutzung unterstĂŒtzen wĂŒrdest.
âšDemonstriere Kundenorientierung
Betone wĂ€hrend des Interviews, wie wichtig dir die Zufriedenheit der Kunden ist. Teile Beispiele aus deiner bisherigen Erfahrung, in denen du erfolgreich auf Kundenanliegen eingegangen bist und wie du deren BedĂŒrfnisse priorisiert hast.
âšFrage nach der Unternehmenskultur
Zeige Interesse an der Unternehmenskultur von iwoca, indem du Fragen stellst. Dies zeigt, dass du nicht nur an der Position interessiert bist, sondern auch daran, wie du ins Team passt und zur positiven AtmosphÀre beitragen kannst.