Account Manager (m/f/d)

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities – making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

Our culture

We’re expanding fast across our offices in London, Leeds, Berlin and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.

The role

Account Managers are the direct link to our customers and the voice of iwoca. As the personal contact partner for your own portfolio of new and existing customers, you take ownership in looking after entrepreneurs throughout their application process and customer lifetime at iwoca. You highly value our customer service and support customers to successfully utilise our products by using excellent communication skills.

A fundamental component for our success is to convince and inspire customers and partners of our mission – this ranges from hair salons and dental practices to financial advisory services and banks.

Your responsibilities:

• You support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations by addressing individual concerns and finding the best use for our product together with the customer.

• You ensure that our customers are swiftly informed about their individual options and our product developments.

• You manage your own portfolio of existing and new customers.

• You build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca.

• You have a good understanding of how businesses work, including their key risk and profit drivers.

• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

The most important things about you:

• You enjoy communicating with customers and live \“customer centricity\“. Your greatest motivation is achieving success with our customers.

• You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).

• You are a true team player and can support the team in cross-functional projects.

• You are highly motivated, organised, sales-oriented and have a \’hands-on\‘ mentality.

• You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you.

• An independent, team-oriented and reliable way of working is a given.

• You have the ability to think \’outside the box\‘ to make suggestions that help us optimise our products, systems and processes.

The offices

We put a lot of effort into making iwoca a great place to work:

• Offices in London, Leeds, Berlin and Frankfurt with plenty of drinks and snacks.

• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• 26 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave

• A one-month, fully paid sabbatical after four years.

• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.

• An employee equity incentive scheme

• Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.

• Access to the gym membership program

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

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