Broker Account Manager (m/f/d)

The company

Imagine a world where every small business has the power to thrive. That\’s the world we\’re building at iwoca. Small businesses aren\’t just statistics – they\’re the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we\’ve revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that\’s fast, flexible, and actually works for modern businesses.

Our impact speaks for itself: we\’ve provided billions in funding to over 150,000 businesses across Europe, making us one of the continent\’s leading fintech innovators. But we\’re just getting started. Our mission? To empower one million businesses with the financial tools they deserve.

We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether it\’s managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need – often within minutes.

The team

Join our Broker Account Management team, a dynamic and close-knit group of 7 professionals spanning three major European cities: Berlin, Frankfurt, and London.

The role

We are seeking a Broker Account Manager to join our team. In this role, you will be a key player in managing our relationships with broker accounts, fostering strong communication with advisors, and contributing directly to the growth of our business.

Your Responsibilities

• You communicate with brokers through both incoming and outgoing calls, representing the company with the utmost professionalism at all times.
• You have a strong understanding of how businesses operate, including their key risk and profit factors.
• You provide timely updates on ongoing cases and answer questions about specific applications or product inquiries.
• You perform ad-hoc analyses and tasks for our Broker Channel Managers.
• You go above and beyond your KPIs to achieve growth targets.
• You manage the day-to-day working relationships with your assigned brokers.
• You build strong, long-term relationships with your accounts and help them achieve their business goals with iwoca.
• You represent iwoca with a high level of knowledge about the company and our value proposition.
• You increase our success of closing by proactively following up on existing loan offers with your brokers.

What We\’re Looking For in You

We are looking for people who are smart, down-to-earth, motivated, and constantly seeking to grow. To be successful in this role, the following should ideally apply to you:

• You enjoy communicating with our brokers and can build and maintain long-term business relationships.
• You have a completed commercial apprenticeship or a degree in business administration and can demonstrate relevant professional experience in customer service (experience in a banking environment or fintech is a plus).
• You are a true team player and can support the team on cross-departmental projects.
• You are highly motivated, organized, sales-oriented, and have a \“hands-on\“ mentality.
• You have excellent communication skills and excellent German language skills. You also have English skills, so meetings with our international team are not a problem for you.
• An independent, team-oriented, and reliable way of working is a matter of course for you.
• You have the ability to \“think outside the box\“ to make suggestions for optimizing our products, systems, and processes.

The salary

We want to pay all of our employees fairly. That\’s why we regularly conduct salary comparisons based on market prices and to recognize your increasing value to our company. We offer a salary from €34,000 to €49,000 + a performance-based bonus (OTE bonus 10%).

Are you interested in the position but think you don\’t yet meet all the requirements? No problem. We strongly believe in personal development. If the position appeals to you, we would be happy to hear from you, even if you do not yet meet all the points on the list.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.
• 26 days of vacation a year plus a free day for your birthday.
• One-month fully paid sabbatical after 4 years.
• Mental health support with direct access to certified psychologists via our partner OpenUp.
• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.

• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.
• €25 contribution towards the Deutschlandticket.
• Company Pension with Canada Life.
• Great office locations. In Frankfurt in the middle of the city, our Berlin office is located centrally at Hackescher Markt.
• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
• Corporate Benefits discounts.
• ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone, including a book budget.
• Learning German budget.
• Company-wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.