Client Service Support Specialist - Private Bank, Geneva

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4.3 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

The Client Service Support Specialist is the primary support person for service-related execution within the Private Bank. The individual will work with Client Service Specialists (CSS), mid-office and operations teams to deliver a seamless and integrated experience to our clients across specific Private Banking products.

The main task of the Client Service Support Specialist is to support our CSS team by inputting cash and security transfers and thus delivering a high-quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines.

Job Responsibilities

• Manage daily inquiries accurately, within established deadlines, and in accordance with existing policies and procedures
• Work within a team to execute daily transactions including primarily payment inputs
• Assist the team by producing monitoring reports for transactions and FX
• Maintain client confidentiality at all times
• Liaise and follow-up with internal teams for payment issues
• Signature Verification of Instructions received from clients
• Take ownership of problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
• Escalate issues for any urgent matters or assistance
• Participate in special projects and UAT testing for IT enhancements as assigned by Team Manager

Required qualifications, capabilities and skills

• Excellent attention to detail is absolutely essential
• Team player with the ability to work well with multiple stakeholders and other team members
• Ability to produce accurate results while performing repetitive tasks
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds, and credit products and services as each applies to their specific region\’s business segment is an advantage
• Must understand and comply with the regulations, policies, and procedures applicable to these products and services, and grasp the potential financial liabilities associated if they are not executed properly
• Excellent Englishcommunication skills (verbal and written)

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