VOC Market Research Lead (all genders)

Shape the future of digital banking with JPMorgan Chase & Co. in Berlin! Join our innovative team and make your mark by driving customer-focused research that powers world-class digital products and experiences.

As part of a dynamic, global organization, you’ll have the opportunity to collaborate with talented colleagues, influence strategic decisions, and help create personalized solutions for millions of customers. Unlock your potential in a supportive environment that values growth, diversity, and career development.

If you’re passionate about turning insights into impact, this is your chance to build the next chapter of your career with us.

Job responsibilities

• Provide actionable insights from primary research to support customer-focused decision-making and solve key business questions.
• Lead, advise, and conduct strategic research projects, both qualitative and quantitative.
• Collaborate with internal teams to identify research needs and ensure effective project support.
• Design and execute ad-hoc and ongoing tracker studies to gather customer and market insights.
• Communicate and integrate research findings to inform strategy, marketing, product, and design decisions.
• Manage and optimize relationships with external research agencies.
• Promote a customer-centric approach across the organization.
• Build and maintain strong relationships with internal stakeholders, including design, product, marketing, and CX teams.
• Proactively initiate and execute new research initiatives, including trend analysis and forecasting.
• Stay current with industry trends and best practices, continuously improving research processes and approaches.

Required qualifications, capabilities, and skills

• More than 10 years of experience in a data-related role or equivalent position in the retail industry, focused on customer operations.
• Strong ability to manage your own workload and deliver results independently.
• Excellent communication skills in both German and English, written and spoken.
• Deep understanding of data usage, data literacy, and data tools.
• Experience working with and querying data, with a high attention to data accuracy.
• Ability to explain complex data and insights to non-data users.
• Proficiency with data tools such as SQL, Excel, Tableau, Jupyter, or Presto.
• Knowledge and understanding of data models.
• Strong problem-solving skills and ability to take ideas from concept to execution.
• Excellent interpersonal, stakeholder management, and leadership-level presentation skills.

What We Offer

• Supportive environment for balancing work and family: flexible working hours and special support for working parents in emergencies through free emergency childcare.
• Financial stability: competitive salaries, retirement benefits through BVV and our own pension plan, as well as accident insurance.
• Personal well-being: a variety of offerings—from on-site health checks and vaccinations to training and extending vacation entitlement to more than the usual 30 days per year.
• Create a workplace where you can be yourself.
• Build your career: benefit from our tailored mentoring program and a wide range of learning and development opportunities.

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