Technical Aftersales Manager (m/f/d)

Permanent employee, Full-time · JA Solar – Munich, Remote

Your mission

1. Serve as the customer claim contact person and conduct initial onsite technical failure analysis.
2. Coordinate internal investigations into customer complaints to identify root causes and implement preventive actions.
3. Provide local pre-sales technical support and serve as the technical contact for customer requests.
4. Support sales and marketing teams with technical input.
5. Report weekly activities and customer requests to senior management.
6. Prepare technical product documentation and presentations, including technical translations as required.
7. Attend shows and conferences to gather market trend feedback.

Your profile

1. Education: Minimum a Bachelor\’s degree in Engineering, Electrical Engineering, or Physics. Technical understanding of PV modules and PV plants is required.
2. Work Experience: At least 3 years of experience in the PV industry (solar cells, modules, or systems).
3. Technical Skills: Proficiency in MS Office.
4. Languages: Fluent in English and at least one other European language, both spoken and written.

JA Solar, founded in 2005, is a photovoltaic power generation solutions provider. We focus on integrating silicon wafers, cells, and modules, and develop PV auxiliary materials, equipment, and application solutions. Listed on the A-share market in 2019 (stock symbol: \“JA Solar\“), we are recognized globally for technological innovation, financial stability, and a broad sales and service network. JA Solar has been listed in the \“Fortune 500 China 500\“ and \“Global Top 500 New Energy Enterprises\“ multiple years in a row.

We appreciate your interest in JA Solar GmbH. Please complete the short application form below. If you encounter issues uploading your files, contact us at .

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