German/French speaking Sales Administrator team leader (m/f/d)

Company And Job Overview

Our client a leading international manufacturer of high-quality consumables for the printing industry, with production facilities and sales locations worldwide.

Their customers particularly appreciate our consistently high product quality, customer-oriented service, and comprehensive technical support.

Our client offer stability, growth opportunities, and the chance to make a difference.

Their European sales offices, along with the corresponding production facilities, are located in Düsseldorf, Paris, Barcelona, and Leeds.

Key Responsibilities

• Order Management & Customer Service
• Receive, process, and monitor customer orders in the ERP system (Microsoft Dynamics NAV), ensuring all customer requirements are met throughout the order fulfillment process.
• Create invoices and credit notes in Navision.
• Prepare individual quotations in close cooperation with the field sales team.
• Respond to customer inquiries and complaints in a professional and timely manner.
• Handle order-related correspondence with international customers.
• Manage customer complaints and ensure appropriate resolution.
• Logistics & Export Operations
• Plan and coordinate logistics and transportation activities in collaboration with freight partners.
• Prepare customs and export documentation for shipments within the EU and to third countries.
• Ensure compliance with international trade and export requirements.
• Team Leadership & Process Management
• Lead, coach, and support a small Customer Service / Sales Administration team.
• Ensure efficient day-to-day operations and continuous development of team members.
• Monitor team performance, set priorities, and allocate workloads effectively.
• Drive process improvements to enhance customer satisfaction and operational efficiency.
• Act as the primary escalation point for complex customer service, logistics, and order management issues.

Requirements

• Professional Experience
• Successfully completed commercial training as a Wholesale & Foreign Trade Merchant or in the field of Export & Logistics.
• Several years of experience in international trade administration, export operations, customer service, or sales support.
• Hands-on experience with import/export procedures, customs documentation, and international trade administration is required.
• Experience supporting both internal stakeholders (e. g., field sales teams) and external stakeholders (customers and suppliers).
• Technical Skills
• Proficient in Microsoft Office applications.
• Experience working with ERP systems; Microsoft Dynamics NAV experience is preferred.
• Language Skills
• Excellent written and spoken German and French.
• Additional language skills are considered an advantage.
• Personal Competencies
• Strong communication and interpersonal skills.
• Team-oriented mindset with a customer-focused approach.
• Independent and detail-oriented working style.
• Previous team leadership or people management experience is highly desirable.
• Ability to motivate, develop, and coordinate team members in a collaborative environment.

Benefits

• Competitive salary package with performance-based bonus scheme.
• Additional holiday and Christmas bonus payments.
• Flexible working hours (37.5-hour work week with flextime and working time accounts).
• 30 days of annual leave, plus paid leave on Christmas Eve and New Year's Eve.
• Deutschland-Ticket provided.
• Hybrid working model with one home office day per week after successful completion of the probation period.
• Independent work within a dynamic team and a flat organizational structure.
• Long-term career opportunities within a well-established Japanese family-owned company.
• A stable and sustainable working environment with opportunities for personal and professional growth.
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