Customer Success Manager (€48k-€75k + Equity) at Leapsome in Berlin

Job Title

Customer Success Manager (SMB) - German-speaking

Salary

€48k-€75k + Equity

Company Description

Leapsome is a $60M Series A Berlin-based HR tech leader building an AI-powered people platform for global brands like Spotify and Notion. Backed by Insight Partners, the company is revolutionizing how modern teams manage performance, engagement, and learning to make work fulfilling for everyone worldwide.

Job Description

As a German-speaking Customer Success Manager at Leapsome, you will own a book of SMB customers in the critical DACH market. You will drive net revenue retention and renewals while advising on HR best practices. By bridging the gap between customer needs and product development, you will directly influence the platform's evolution and growth trajectory.

Location

Berlin, Germany

Why this role is remarkable

• Join a $60M Series A scale-up backed by Insight Partners, operating at the intersection of AI and HR technology in a fast-growing market.
• Impact the core DACH market for a product trusted by world-class organizations including Mercedes-Benz, Babbel, and Spotify.
• Enjoy a high-impact role with exceptional benefits, including pre-IPO equity, a €2,000 annual development budget, and a monthly wellness membership.

What You Will Do

• Manage end-to-end customer relationships to maximize net revenue retention and identify cross-selling opportunities that align with customer HR goals.
• Advise SMB customers on platform adoption and HR excellence, ensuring they recognize measurable ROI and impact on their organizational objectives.
• Partner with product and engineering teams to translate direct customer feedback into actionable roadmap improvements for the AI-powered platform.

The ideal candidate

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environment.
• Business-fluent in both German and English with the ability to communicate complex HR processes simply to diverse stakeholders.
• Proven track record of managing contract negotiations, renewals, and expansion targets using data-driven insights from CRM and customer success tools.