You will be responsible for developing and deploying innovative in-store and online client experiences that bring Jaeger‑LeCoultre's manufacture heritage to life from phygital installations in flagship boutiques to digital storytelling on the brand's online platforms. Strong project ownership, rigorous coordination, and a client‑centric mindset are essential to succeed in this role.
HOW WILL YOU MAKE AN IMPACT? 1. Retail & Phygital Instore Experience Lead the end‑to‑end development and implementation of in‑store client experiences integrating brand storytelling through:
Interactive and phygital installations of new Client Experience in all new POS openings
In‑store screen deployment and audiovisual experiences in all POS in coordination with external agency
Integration of manufacture storytelling content into retail software platforms
Full ownership of related project budgets: purchase orders, invoice tracking, financial forecasting
Reporting frameworks to evaluate experience effectiveness, turning qualitative and quantitative insights into improvement
Source watchmaking content in close collaboration with the Manufacture Ateliers, Heritage department, and Product Marketing team. Coordinate planning, installation and animation of new tools with dedicated teams.
2. Boutique Rollout & Activation Manage the end‑to‑end implementation of client experience initiatives for new boutique openings and existing locations:
Ensure consistent execution and adherence to brand guidelines across all markets
Collaborate with Store Design Planning, VM, and commercial teams to align on timelines, installation logistics, and brand standards
Act as the primary point of contact for markets throughout rollout phases
Support adoption of new tools at POS by developing usage guidelines and training toolkits
3. Online Watchmaking Experience In close coordination with the internal Digital and CRM teams, you will pilot projects to enhance the brand's online watchmaking experience.
Manage the integration of manufacture storytelling content onto the website
Oversee with external agency and creative contact the development of new functionalities on the dedicated online booking platform, acting as project lead
WHAT ABOUT YOU? Experience & Background
5 to 7 years of proven experience in project management within luxury retail, client experience, VM or trade marketing
Demonstrated track record of deploying phygital tools or experiential retail installations across multiple markets
Familiarity with boutique rollout processes and retail operations is a plus
Skills & Competencies
Cross‑functional project management: ability to coordinate multiple internal stakeholders and external vendors
Strong business acumen combined with a genuine sensitivity to luxury brand codes
Analytical mindset: comfortable building and interpreting reporting frameworks and performance data
Proficient in Microsoft Excel and PowerPoint, familiarity with project management and reporting tools is a plus
Client‑centric mindset with strong business acumen and a genuine sensitivity to luxury brand codes
Excellent communication and presentation skills
Curious and proactive, with an innovative mindset always looking to improve existing experiences and bring new ideas
Detail‑oriented and highly organised, able to manage multiple concurrent projects
Languages: French & English mandatory (working languages)
#J-18808-Ljbffr
HOW WILL YOU MAKE AN IMPACT? 1. Retail & Phygital Instore Experience Lead the end‑to‑end development and implementation of in‑store client experiences integrating brand storytelling through:
Interactive and phygital installations of new Client Experience in all new POS openings
In‑store screen deployment and audiovisual experiences in all POS in coordination with external agency
Integration of manufacture storytelling content into retail software platforms
Full ownership of related project budgets: purchase orders, invoice tracking, financial forecasting
Reporting frameworks to evaluate experience effectiveness, turning qualitative and quantitative insights into improvement
Source watchmaking content in close collaboration with the Manufacture Ateliers, Heritage department, and Product Marketing team. Coordinate planning, installation and animation of new tools with dedicated teams.
2. Boutique Rollout & Activation Manage the end‑to‑end implementation of client experience initiatives for new boutique openings and existing locations:
Ensure consistent execution and adherence to brand guidelines across all markets
Collaborate with Store Design Planning, VM, and commercial teams to align on timelines, installation logistics, and brand standards
Act as the primary point of contact for markets throughout rollout phases
Support adoption of new tools at POS by developing usage guidelines and training toolkits
3. Online Watchmaking Experience In close coordination with the internal Digital and CRM teams, you will pilot projects to enhance the brand's online watchmaking experience.
Manage the integration of manufacture storytelling content onto the website
Oversee with external agency and creative contact the development of new functionalities on the dedicated online booking platform, acting as project lead
WHAT ABOUT YOU? Experience & Background
5 to 7 years of proven experience in project management within luxury retail, client experience, VM or trade marketing
Demonstrated track record of deploying phygital tools or experiential retail installations across multiple markets
Familiarity with boutique rollout processes and retail operations is a plus
Skills & Competencies
Cross‑functional project management: ability to coordinate multiple internal stakeholders and external vendors
Strong business acumen combined with a genuine sensitivity to luxury brand codes
Analytical mindset: comfortable building and interpreting reporting frameworks and performance data
Proficient in Microsoft Excel and PowerPoint, familiarity with project management and reporting tools is a plus
Client‑centric mindset with strong business acumen and a genuine sensitivity to luxury brand codes
Excellent communication and presentation skills
Curious and proactive, with an innovative mindset always looking to improve existing experiences and bring new ideas
Detail‑oriented and highly organised, able to manage multiple concurrent projects
Languages: French & English mandatory (working languages)
#J-18808-Ljbffr
CLIENT EXPERIENCE PROJECT MANAGER Arbeitgeber: Jaeger-LeCoultre
Jaeger-LeCoultre est un employeur de choix, offrant un environnement de travail dynamique et collaboratif au cœur des Alpes suisses. Avec un fort accent sur le développement professionnel, les employés bénéficient d'opportunités de croissance et d'une culture d'innovation qui valorise la créativité et l'excellence. Travailler ici signifie faire partie d'une tradition horlogère prestigieuse tout en contribuant à des projets passionnants dans un cadre inspirant.
