Your Mission You will be the guardian of our most exclusive space, leading the commercial experience for our discerning collectors and VIC clients discovering the soul of Jaeger‑LeCoultre through intimate encounters with our Grande Complication masterpieces and the artisans who bring them to life. You will work closely and in full partnership with our client experience & hospitality teams, while contributing to the commercial success of our high‑watchmaking collections.
What will you do and how will you make an impact? Main Responsibilities VIC Client Development at our Manufacture
Ensure exceptional VIC client treatment from initial contact through post‑visit follow‑up, fostering close collaboration with market teams and HQ departments
Prepare the VIC Manufacture visit to ensure the right experience (e.g. timepiece curation)
Presentation of Grande Complication timepieces to VIC under the guidance of our Head of VIC Development
Consolidate data and insights to facilitate client follow‑up with close collaboration between markets and other HQ teams
Prepare reporting on the commercial impact of our Manufacture Lounge
Lounge Commercial Operations Excellence
Manage day‑to‑day commercial operations of the Manufacture Lounge (including invoicing, CS, straps, stock management, compliance)
Centralise and coordinate VICs Manufacture Lounge visits with multiple stakeholders (e.g. Client Experience Team, CRM, Hospitality)
Contribute to the continuous enhancement of the Manufacture Lounge ambiance
Share with our clients our Maison & timepieces savoir‑faire
Articulate the artistry behind perpetual calendars, tourbillons, minute repeaters, and our most intricate horological achievements
Translate 190 years of savoir‑faire into experiences that resonate with collectors worldwide
Share the unique story of our Manufacture, where every component is conceived, crafted, and assembled under one roof
Bridge the worlds of technical mastery and emotional wonder through compelling narratives
What about you?
Team‑oriented mindset with strong leadership and coordination abilities
Experience managing premium client experiences and operational logistics
Ability to work autonomously while maintaining collaborative spirit with internal teams
Fluent in French and English (other languages are strong advantages)
Client and service orientation, operational excellence
Strong retail understanding & storytelling mastery
Sensitive to details & watch enthusiast
Eager to participate in client and business development
Discretion and diplomacy, natural communicator
Capacity to understand multicultural environment
Genuine passion for Grande Complication and Haute Horlogerie
First luxury retail experience with proven track record
#J-18808-Ljbffr
What will you do and how will you make an impact? Main Responsibilities VIC Client Development at our Manufacture
Ensure exceptional VIC client treatment from initial contact through post‑visit follow‑up, fostering close collaboration with market teams and HQ departments
Prepare the VIC Manufacture visit to ensure the right experience (e.g. timepiece curation)
Presentation of Grande Complication timepieces to VIC under the guidance of our Head of VIC Development
Consolidate data and insights to facilitate client follow‑up with close collaboration between markets and other HQ teams
Prepare reporting on the commercial impact of our Manufacture Lounge
Lounge Commercial Operations Excellence
Manage day‑to‑day commercial operations of the Manufacture Lounge (including invoicing, CS, straps, stock management, compliance)
Centralise and coordinate VICs Manufacture Lounge visits with multiple stakeholders (e.g. Client Experience Team, CRM, Hospitality)
Contribute to the continuous enhancement of the Manufacture Lounge ambiance
Share with our clients our Maison & timepieces savoir‑faire
Articulate the artistry behind perpetual calendars, tourbillons, minute repeaters, and our most intricate horological achievements
Translate 190 years of savoir‑faire into experiences that resonate with collectors worldwide
Share the unique story of our Manufacture, where every component is conceived, crafted, and assembled under one roof
Bridge the worlds of technical mastery and emotional wonder through compelling narratives
What about you?
Team‑oriented mindset with strong leadership and coordination abilities
Experience managing premium client experiences and operational logistics
Ability to work autonomously while maintaining collaborative spirit with internal teams
Fluent in French and English (other languages are strong advantages)
Client and service orientation, operational excellence
Strong retail understanding & storytelling mastery
Sensitive to details & watch enthusiast
Eager to participate in client and business development
Discretion and diplomacy, natural communicator
Capacity to understand multicultural environment
Genuine passion for Grande Complication and Haute Horlogerie
First luxury retail experience with proven track record
#J-18808-Ljbffr
VIC Manufacture Lounge Sales & Operations Manager Arbeitgeber: Jaeger-LeCoultre
Jaeger-LeCoultre est un employeur de choix, offrant un environnement de travail dynamique et collaboratif au cœur des Alpes suisses. Avec un fort accent sur le développement professionnel, les employés bénéficient d'opportunités de croissance et d'une culture d'innovation qui valorise la créativité et l'excellence. Travailler ici signifie faire partie d'une tradition horlogère prestigieuse tout en contribuant à des projets passionnants dans un cadre inspirant.
