Field Service Manager Germany

Overview

Are you ready to lead service operations for a global leader in food processing solutions? As a Field Service Manager – DACH, you will play a pivotal role in driving customer satisfaction, managing service teams, and ensuring operational excellence across the district. Based in Bad Iburg, Germany, you’ll oversee two service teams—our Legacy ALCO service team and our Legacy JBT Freezer team—supported by experienced team leaders. As JBT Marel continues to integrate legacy organizations, you will be at the forefront of shaping a unified, customer-focused service culture across the PF EMEA region.

What You’ll Be Doing

• Lead, manage, and develop two field service teams to deliver exceptional performance and customer service.
• Oversee daily service operations including scheduling, dispatching, and contract management.
• Drive service revenue growth while managing operational costs effectively.
• Collaborate closely with other districts in the DACH region to align service strategies.
• Partner with sales and engineering teams to identify opportunities for service improvements and new business.
• Build and maintain strong customer relationships, ensuring satisfaction and trust in JBT Marel services.
• Ensure all service activities comply with company policies and safety standards.
• Analyze service data and performance metrics to identify trends and implement improvements.
• Provide technical guidance and support to both technicians and customers when required.
• Manage service parts and tools inventory to optimize availability and cost control.

About You

You are an experienced service leader with a proven ability to manage technical teams and deliver results in a customer-driven environment. You bring strong leadership, communication, and problem-solving skills, with the ability to balance operational excellence and customer satisfaction.

You’ll Bring

• Fluency in German and English; Dutch is a plus.
• A Bachelor’s degree in Business Administration, Project Management, Engineering, or related field (relevant experience may substitute).
• 5+ years’ experience in service management, ideally in the industrial food equipment industry or related field.
• Demonstrated success in team leadership and people development.
• Strong customer relationship management skills.
• Analytical and problem-solving mindset with experience in service reporting and KPIs.
• Ability to manage multiple priorities and adapt to a changing business environment.
• Proficiency in Microsoft Office Suite and service management software.

What’s in it for you?

At JBT Marel, You’ll Find More Than Just a Job – You’ll Find a Career Where You Can Make a Lasting Impact

• A competitive salary and benefits package.
• Professional growth and development opportunities in a global company.
• A dynamic, supportive, and collaborative work environment.
• The chance to make a significant impact on our service operations and customer satisfaction in the DACH region.

Who Are We

JBT Marel is a global leader in advanced food processing solutions. We deliver high-quality machinery and services to help food and beverage companies maximize efficiency, reduce downtime, and achieve sustainable growth. With a strong heritage and an eye toward innovation, we are uniting legacy organizations into one customer-focused service team dedicated to shaping the future of food.

Interested?

If you’re ready to lead our service teams and help us deliver outstanding value to customers across the DACH region, we’d love to hear from you!

• Apply today by submitting your CV and cover letter to: Craig.Maiden@marel.com
• Learn more about us: https://www.marel.com
• Follow us on LinkedIn: JBT Marel on LinkedIn

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Machinery Manufacturing