As a Program Owner in the functional Last Mile Delivery Team, you will lead a core program with European scope to strengthen JD Logistics After Sales and Reverse Logistics capabilities, directly impacting customer experience. Your focus will be on:
- Strategic capability improvements
- Refine European After Sales logistics strategy in alignment with Leadership Team, Country Teams and other key stakeholders. Propose improvements and own execution.
- Collaborate with internal stakeholders to identify structural customer experience improvements
- Process definitions and execution of standards
- Define, standardize and improve After Sales and Reverse logistics frameworks and processes, ensuring highest customer satisfaction.
- Partner with Warehouse, Procurement or Solution Teams to enhance After Sales logistics flows, eg. by optimizing the return SLA with 3PLs and Warehouses to reduce parcel return time
- Achieve high parcel tracking information accuracy and 3PL pick-up rate across Europe
- Execute deep dives to identify potential, align them with stakeholders and execute fast
- Performance monitoring and improvements
- Manage After Sales KPIs by ensuring that Country Teams receive KPI data and actions plans are tracked and followed
- Execute daily/weekly KPI monitoring including the reporting of root causes and corrective actions. This includes Country and Management Teams
Requirements
- Language Requirements: Fluent spoken and written in English
- More than 5+ years of professional experience in respective field
- Education: Bachelor's degree or higher
- Experience in last mile delivery sector, ideally in returns/reverse logistics role
- Proficient in Office software and strong data analysis skills
- Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment.
Program Manager – 3PL After Sales and Reverse Logistics in München Arbeitgeber: JD.com, Inc.
JD.com ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einem starken Fokus auf persönliche und berufliche Entwicklung, bietet das Unternehmen umfassende Programme für Praktikanten und Absolventen, die es ihnen ermöglichen, praktische Fähigkeiten zu erwerben und von erfahrenen Kollegen zu lernen. Die Unternehmenskultur fördert Zusammenarbeit und Kreativität, während die internationale Ausrichtung spannende Perspektiven für cross-kulturelle Zusammenarbeit eröffnet.
