Reverse Team Leader

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

• Job Responsibilities
• Lead, mentor, and develop a team of reverse logistics specialists, fostering a positive and productive work environment.
• Manage daily operations of the reverse logistics department, including receiving, inspection, sorting, processing, and disposition of returned products.
• Implement and enforce quality control procedures for returned items, ensuring accurate assessment and categorization.
• Optimize reverse logistics workflows and processes to improve efficiency, reduce costs, and minimize turnaround times.
• Collaborate with other departments (e. g., customer service, quality assurance, warehousing) to streamline return processes and resolve issues.
• Monitor key performance indicators (KPIs) related to reverse logistics, analyze data, and generate reports to identify areas for improvement.
• Ensure compliance with all relevant company policies, safety regulations, and environmental standards related to product handling and disposal.
• Identify and implement best practices in reverse logistics and participate in continuous improvement initiatives.
• Manage inventory of returned goods and coordinate with relevant teams for refurbishment, resale, or responsible disposal.
• Handle escalated customer inquiries or complex return scenarios.
• Job Qualifications
• Proven experience (3+ years) in a leadership or supervisory role within a reverse logistics, warehouse, or supply chain environment.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent leadership and team management skills with a track record of motivating and developing staff.
• Demonstrated ability to optimize operations and improve efficiency.
• Proficiency in using warehouse management systems (WMS) and other relevant software.
• Strong analytical and problem‑solving abilities, with a data‑driven approach to decision‑making.
• Exceptional communication and interpersonal skills, capable of effectively interacting with all levels of the organization.
• Ability to work independently and as part of a team in a fast‑paced environment.
• High level of attention to detail and accuracy.
• Fluency in German and English is highly preferred. Mandarin is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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