Facility Desk Administrator

pLocation: Basel, BS, CH, 4030 /p pFlexible Work Arrangement: Onsite /p pJob Category: Facility Management and Security /p pCareer Level: Professional /p pRequisition Id: 6636 /p pSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. /p h3Position Summary /h3 pAre you passionate about delivering exceptional service and creating a workplace experience where everything runs smoothly? /p pAs a Facility Desk Administrator, you will be a key point of contact for employees, internal stakeholders and service partners. You will combine hands‑on client service, facilities coordination and proactive site oversight, ensuring requests are handled efficiently and workplace standards remain high. /p h3Your Role /h3 ul liAct as a professional and approachable first point of contact at the help desk and via the service hotline. /li liOwn service requests from registration through to resolution, follow‑up and client satisfaction. /li liCoordinate quality checks across soft and hard services and follow up on corrective actions. /li liMonitor preventive maintenance and inspection schedules, ensuring completion and escalating risks when needed. /li liTrack tickets, open works and service actions, prepare KPI reports and identify opportunities for improvement. /li liSupport the Facility Coordinator with suppliers, moves, access, service quality and other operational activities. /li liAdminister subcontractor works and invoices, verifying completion before approval. /li liMaintain accurate documentation, trackers and handovers to ensure operational continuity. /li liFollow all applicable EHS, security and confidentiality requirements and maintain a consistently professional appearance. /li /ul h3What We Offer /h3 ul liAn exciting and challenging job in a dynamic environment /li liVarious opportunities for professional and personal development /li liA motivated and cheerful team that looks forward to working with you /li liOur events are great! We also have lots of fun together outside of working hours /li /ul h3Who You Are /h3 ul li3+ years of relevant experience in facilities, workplace services, service coordination, premium hospitality or a similar environment. /li liExcellent communication skills and the confidence and discretion to work with senior, executive and VIP stakeholders. /li liStrong judgement, prioritization and organizational skills. /li liGood understanding of soft and hard facility services, maintenance and supplier coordination. /li liExperience with MS Office, reporting and ideally ticketing, CAFM or service‑management systems. /li liA proactive, hands‑on and service‑oriented mindset with the flexibility to support different operational needs. /li liFluent English and French are mandatory. /li liGerman at B2 level and additional languages are an advantage. /li /ul #J-18808-Ljbffr