Quality Improvement Specialist (Fresh & Cold Chain) in Oberhausen

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Core Responsibilities

• Quality Acceptance & Compliance Audit: Conduct quality inspection and acceptance for fresh products; verify all official quarantine certificates.
• Cold Chain & Logistics QA: Monitor cold chain temperatures; enforce end-to-end quality control across warehousing and logistics.
• Inbound & Supplier Quality Management: Execute inbound quality checks and document verification for local and cross-border suppliers; manage and drive corrective actions for quality exceptions to full closure.

Skills & Qualifications

• Professional Background: Degree in Food Science, Agricultural Science, Supply Chain, or related fields preferred. Proficient in EU fresh food import regulations; capable of independently auditing cross-border quarantine documents, including veterinary and origin certificates.
• Systems & Certifications: Certified or trained in EU Regulation (EC) No 852/2004, HACCP, and BRC. HACCP/ISO 22000 Internal Auditor qualification is a strong plus.
• Cold Chain Operations: Trained in EU cold chain standards; hands-on experience in temperature mapping, sensor calibration, cold-chain break risk assessment, and CAPA. Capable of managing end-to-end temperature control for fresh food storage and transit.
• Inspection Expertise: Skilled in inbound physical sampling, inspecting product appearance, weight, packaging, and composition. Competent in non-conforming product isolation, disposition, and maintaining traceability records.
• Issue Resolution (CAPA): Well-versed in EU non-conformance management protocols. Able to independently lead deviation investigations, perform root cause analysis, and close out supplier quality issues with compliant reports.
• Cross-Border Communication: Proficient in written and verbal English; familiar with BRCGS/IFS Food Standards. Capable of collaborating with local and international suppliers on document audits and quality rectifications.
• Regulatory Compliance: Knowledgeable about EU food regulatory inspection frameworks; capable of hosting official audits, preparing documentation, and managing on-site inquiries.
• Complaints & Recalls: Familiar with EU regulations regarding food labeling, packaging, and weights. Competent in investigating and resolving customer quality complaints; knowledge of food recall procedures is preferred.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.