Implementation Manager (m/f/d) Facilities Management

Implementation Manager (m/f/d)

Client Onboarding Experience Team (COET) | Implementation Manager

Overview

The Senior Implementation Manager will lead projects and programs across multiple business units, locations, and geographies, creating and delivering strategies and plans to evaluate and implement innovative programs using data‑driven insights. The role focuses on global digitization/automation initiatives, strategic client onboarding, and ensuring a seamless transition experience for JLL.

Responsibilities

Transition

• Overall management of the client Transition project for clients.
• Use standard Transition tools to effectively manage a Transition and optimize client experience.
• Manage a Transition plan to align with client expectations.
• Coordinate and collaborate with Workstream leads (HR, Sourcing, JLLT, Finance, Commercial, Business Technology).
• Ensure all workstream leads actively participate during Transition and provide required information timely.
• Ensure completion of all data templates.
• Define and align Transition scope relative to contractual documents, escalating scope differences or change requests appropriately.
• Monitor progress toward the implementation date and keep stakeholders updated.
• Ensure an effective handover from Transition to the account team.
• Apply key protocols for the project (communications, meetings, etc.).
• Clarify and communicate project objectives, client expectations, deliverables, and success criteria.
• Communicate proactively with all key stakeholders throughout the Transition project.
• Identify risk and develop mitigation plans with appropriate resources.
• Lead Transition meetings and facilitate progress, issue, and risk identification.
• Support solutioning and yellow pad activities as required.
• Monitor and manage the Transition budget.
• Participate in Client Presentations as required.

Stabilization

Partner with the Success leader and workstream leads 1–3 months post Go‑live to perform account basics such as putting vendors under long‑form contracts, running invoices and variance reports, and dashboards with real data.

Optimization

Provide hyper‑support and remain engaged with team members for key services 2–3 months post‑stabilization.

PMO

Collaborate closely with other implementation Managers and the PMO team to identify and implement industry‑leading processes for transition and program management.

Key Performance Measures

• Project Leadership: Lead and manage complex and transformational projects across global geographies from initiation to closure, ensuring delivery within scope, schedule, and budget.
• Stakeholder Management: Develop and maintain effective relationships with different stakeholders, ensuring alignment and guidance.
• Strategic Planning: Align project requirements with organizational goals and develop comprehensive plans covering change readiness, resource allocation, and risk mitigation.
• Project Governance: Establish governance frameworks to maintain project integrity and adherence to methodologies and best practices.
• Team Management: Foster collaboration, individual growth, and high performance through effective delegation, motivation, and mentorship.
• Change Management: Execute change management strategies, including communication plans and stakeholder engagement, to drive successful adoption.
• Risk Management: Identify, monitor, and mitigate project risks; resolve issues and dependencies.
• Reporting and Documentation: Prepare and present status reports, executive summaries, and updates to key stakeholders for transparency and accountability.
• Continuous Improvement: Identify improvement areas in project management processes and tools, and drive implementation to enhance delivery efficiency.

Capabilities

• Leadership Skills: Exceptional communication, active listening, strong relationships across all levels.
• Strong cultural alignment: Ethical standards, collaborative excellence.
• Strategic mindset: Strong bias toward transformation and execution.
• Inspirational Leadership: Balanced control and influence.
• Sense of urgency and decisiveness.
• Influencing and teamwork: Effective collaboration across levels.
• Project Management Skills: Structure, staff, and manage projects and teams with clarity.
• Analytical Skills: Structured problem solving, planning strategy, root cause focus.
• Character: Perseverance, resourcefulness, adaptability, resilience, forward‑looking holistic approach.

Experience & Qualifications

• Education: Bachelor’s degree in Business, Finance, Information Technology, or related field. Additional certifications (PMP, PRINCE2, Six Sigma) highly desirable.
• Experience: 10–15 years managing complex, transformational, centralization, or IT projects in a multinational or global firm. IFM Operations experience highly desirable.
• Project Management Skills: Proven expertise in methodologies, continuous improvement, business partnering, deliverable outcomes, and risk management.
• Leadership Abilities: Demonstrated ability to lead and motivate cross‑functional teams, manage stakeholders, and build collaboration.
• Analytical and Strategic Thinking: Evaluate complex problems, options, and decisions aligned with organizational goals.
• Communication and Influencing Skills: Exceptional written and verbal communication and ability to influence key stakeholders.
• Change Management Expertise: Understanding of change management principles and experience driving change initiatives. Certifications desirable.
• Adaptability and Resilience: Manage multiple priorities and adapt quickly to shifting requirements.
• Global Perspective: Experience working within a global organization, managing cultural nuances, and diverse teams across time zones.

Application & Contact

Location: Frankfurt am Main, Hesse, Germany. Full‑time. Mid‑Senior level. This position is open for applications.