Critical Services Technician - Data Centre Operations (m/f/d) in Offenbach am Main

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At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 113,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Critical Services Technician - Data Centre Operations (m/f/d)

Role Summary

Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.

Location

Frankfurt am Main

Employment Type

Full-time, Permanent (24/7 including weekends/holidays)

Key Responsibilities

Infrastructure Monitoring

• Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
• Track environmental parameters and system performance in real-time
• Document all activities and deviations in shift logs

Maintenance & Inspections

• Conduct structured inspection rounds every 2-4 hours
• Perform visual/functional checks of UPS, generators, HVAC, electrical systems
• Execute minor preventive maintenance tasks
• Support planned maintenance activities

Incident Response

• Respond immediately to alarms and system faults
• Perform initial diagnostics and implement emergency protocols
• Coordinate with external service providers
• Escalate critical issues per established procedures
• Document incidents in ticketing systems (ServiceNow, JIRA)

Documentation & Communication

• Complete detailed shift handover reports
• Maintain compliance documentation (DIN EN 50600, ISO 27001)
• Communicate with customers regarding incidents/maintenance
• Coordinate with Security, IT, and Facilities teams

Compliance & Safety

• Enforce security protocols and access control
• Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
• Participate in safety drills and report hazards

Essential Requirements

Education & Certifications

Required

• Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable
• Elektrofachkraft certification (or willing to obtain within probation)
• First Aid certification (valid within 2 years)
• Fire Safety Officer training (Brandschutzhelfer)
• Valid Class B driving license

Technical Knowledge

• Electrical power distribution systems (low/medium voltage)
• HVAC and climate control technology
• UPS systems, battery banks, emergency generators
• Basic IT infrastructure (servers, network equipment)
• Understanding of Tier III/IV critical infrastructure concepts

Language Proficiency

• Technical terminology proficiency in German

Personal Competencies

• Independent worker with strong problem-solving skills
• Team-oriented with excellent communication
• High stress tolerance and calm under pressure
• Reliable, punctual, flexible with shift changes
• Minimum 1-2 years technical operations experience

Preferred Qualifications

Experience

• Data centre, telecommunications, or colocation environments
• Tier III/IV certified facilities
• Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens

Additional Certifications

• CDCP (Certified Data Centre Professional)
• Sachkundenachweis Kältetechnik
• VDE certifications (VDE 0100, VDE 0105-100)
• Manufacturer-specific training

Systems

• DCIM platforms (Nlyte, Sunbird, FNT Command)
• BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)
• Ticketing systems (ServiceNow, JIRA, BMC Remedy)

Working Environment & Benefits

Conditions

• rotating shifts
• State-of-the-art Tier III certified facilities

Benefits

• Competitive salary with shift premiums
• Company pension scheme (betriebliche Altersvorsorge)
• 30 days annual leave
• Job ticket/transportation allowance
• Employee referral bonuses

Regulatory Compliance

Role requires adherence to: DIN EN 50600, VDE 0100/0105-100, DGUV Vorschrift 1 & 3, ISO 27001, ISO 50001, BDSG/GDPR, Arbeitsschutzgesetz, Arbeitszeitgesetz.

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization
• Platform to influence and shape best practices in Life Sciences real estate management globally
• Exposure to cutting-edge operational practices and technologies across international markets
• Collaborative, innovative work environment with access to industry-leading resources and expertise
• Comprehensive professional development program and clear advancement pathways
• Competitive compensation package including performance-based incentives
• Global mobility opportunities within a growing international organization