About the Role We're looking for an experienced SRP Manager (m/f/d) to lead our residential property services in Vienna. This is a hands‑on leadership role where you'll manage the SRP team while getting involved in daily operations. You'll report to the Post Facilities Manager and work closely with the Client Residential Experience Lead to deliver exceptional service to our diplomatic community. You'll be the go‑to person for all residential property matters, coordinating with JLL teams, estate agents, landlords and service partners to ensure smooth operations and a great customer experience.
What You'll Do Lead Service Delivery
Oversee residential property services from property search to move‑out
Manage relationships with estate agents, landlords and managing agents
Handle escalations and provide first‑line support when issues arise
Supervise the SRP Assistant and coordinate Move In / Move Out processes
Attend warm calls with incoming officers to understand their housing needs
Manage Properties & Compliance
Search, shortlist and secure properties in line with client policies
Ensure all compliance checks and approvals are completed before lease signing
Keep property data accurate and up‑to‑date across all systems
Oversee property preparation – cleaning, furnishing and equipment setup
Monitor building services and ensure health & safety compliance
Manage utilities, domestic equipment and day‑to‑day property issues
Drive Team Performance
Lead, coach and support the SRP team
Build strong relationships with Finance, Technology, FM and Lease Administration teams
Communicate effectively with relocating officers during what can be a stressful time
Support budget management including forecasting and monitoring rent trends
Deliver against Contract SLAs and KPIs
What You'll Need
3‑5 years' experience in property or residential management
Team leadership experience with ability to build a collaborative culture
Strong communicator who can engage with diverse stakeholders
Customer‑focused approach with ability to stay calm under pressure
Highly organised with excellent attention to detail
Knowledge of Health & Safety standards and building compliance requirements
Problem‑solver who's resourceful, flexible and gets things done
Fluent English (written and spoken)
#J-18808-Ljbffr
What You'll Do Lead Service Delivery
Oversee residential property services from property search to move‑out
Manage relationships with estate agents, landlords and managing agents
Handle escalations and provide first‑line support when issues arise
Supervise the SRP Assistant and coordinate Move In / Move Out processes
Attend warm calls with incoming officers to understand their housing needs
Manage Properties & Compliance
Search, shortlist and secure properties in line with client policies
Ensure all compliance checks and approvals are completed before lease signing
Keep property data accurate and up‑to‑date across all systems
Oversee property preparation – cleaning, furnishing and equipment setup
Monitor building services and ensure health & safety compliance
Manage utilities, domestic equipment and day‑to‑day property issues
Drive Team Performance
Lead, coach and support the SRP team
Build strong relationships with Finance, Technology, FM and Lease Administration teams
Communicate effectively with relocating officers during what can be a stressful time
Support budget management including forecasting and monitoring rent trends
Deliver against Contract SLAs and KPIs
What You'll Need
3‑5 years' experience in property or residential management
Team leadership experience with ability to build a collaborative culture
Strong communicator who can engage with diverse stakeholders
Customer‑focused approach with ability to stay calm under pressure
Highly organised with excellent attention to detail
Knowledge of Health & Safety standards and building compliance requirements
Problem‑solver who's resourceful, flexible and gets things done
Fluent English (written and spoken)
#J-18808-Ljbffr
