At Job Cloud (jobs.Ch & jobup.Ch), our Swiss SME clients rely on us to recruit the right people - and you are their first point of contact. Within a close-knit team of 4 people, you support our clients at every stage of their journey, from the first call to resolving their request. You enjoy solving problems, you keep calm when things get heated, and a satisfied client really makes you happy? Then keep reading.This is a fixed-term contract, from early October to mid-May.Discover our culture and why you should work at Job Cloud.We are: You have certainly heard of jobup.Ch? It is one of the many brands owned by Job Cloud. We are the leading digital company in the Swiss employment market and aim to make job and personnel search as simple as possible. Love what you do – we make employment happen!By the way: your colour, gender identity or beliefs do not interest us... Come as you are, that is more than enough.Customer Care Specialist (temporary / 80%)YOUR PROFILE- Proven experience in customer service or a similar role, in direct contact with customers- Excellent communication skills, both oral and written, and genuine active listening- A strong problem-solving sense: you analyse, find solutions, and remain composed even under pressure- Mastery of Zendesk and Salesforce would be a real asset- A positive and resolutely customer-oriented attitude- Native French speaker, very good level of English;
German is a plusYOUR TASKS- Provide first-level support for our internal and external clients: by phone, ticketing and chat- Support and train our clients in the optimal use of our B2 B platforms throughout their journey- Work closely with Sales teams and sales-related departments- Track, process orders and keep our clients informed of their status- Manage entries and orders in Salesforce- Anticipate our clients’ needs and intervene proactively: by email, phone, video or chat- Qualify incoming leads in the automated pipeline and assign them to sales- Fixed hours from 8:30 am to 5:30 pm, in hybrid mode (office day on Monday)OUR OFFER- The opportunity to join a leading Swiss company in its markets, performing and future-oriented- To join a team of professionals invested in a positive atmosphere, based on trust, mutual support and a strong team spirit- Space for your ideas and opinions to contribute to continuous improvement- Depending on experience, we offer a salary range for this position between CHF 68,000 and 78,000 (for a 100% activity rate)
Customer Care Specialist (Temporary / 80%) - Fr.68'000 - Fr.78'000 A Year in Genève Arbeitgeber: Job Cloud
Als Customer Care Specialist in einem führenden Schweizer Unternehmen hast du die Möglichkeit, Teil eines engagierten Teams zu werden, das in einer positiven und vertrauensvollen Arbeitsatmosphäre zusammenarbeitet. Wir bieten dir nicht nur ein hybrides Arbeitsmodell und feste Arbeitszeiten, sondern auch zahlreiche Entwicklungsmöglichkeiten sowie Benefits wie Sprachkurse und öffentliche Verkehrsmittel-Rabatte, um deine berufliche und persönliche Entfaltung zu fördern. Hier kannst du aktiv zur kontinuierlichen Verbesserung beitragen und deine Ideen einbringen, während du unseren Kunden erstklassigen Support bietest.
