ph3Vendor Excellence Specialist (m/w/d) /h3pbShape the Future of Payments—Your Next Chapter at Nexi /b /ppAt Nexi, growth isn’t just about business—it’s about our people. We believe that the best opportunities often start from within, and we’re committed to helping our employees take their careers to the next level. Are you ready to explore a new challenge and continue making an impact within Nexi? /ph3About your futre Role: Vendor and Performance Excellence Specialist /h3pWe are seeking a Vendor and Performance Excellence Specialist to join our Operations Excellence team. This position is responsible for driving operational excellence across external vendors and internal service delivery by defining performance frameworks, monitoring KPIs, and leading continuous improvement initiatives. The role ensures vendors consistently meet contractual, regulatory, and service quality expectations while supporting strategic transformation goals and projects. /ppJob located in Gland (VD) or Wallisellen (ZH) in a hybrid working setup. /ph3Key Responsibilities /h3ulliOwn the vendor performance management framework, including SLAs, KPIs, scorecards, and governance routines. /liliMonitor vendor performance, identify gaps, and lead corrective action and improvement plans. /liliAct as the primary point of contact for vendor performance, escalations, and service reviews. /liliDrive continuous improvement initiatives across vendor operations, focusing on efficiency, quality, and cost optimization. /liliEnsure compliance with regulatory, risk, and internal control requirements related to outsourcing and vendor management. /liliCollaborate with Procurement, Legal, Risk, and Operations teams on contract reviews and performance-related decisions. /liliPrepare and present performance reports and insights to senior stakeholders. /liliSupport vendor transformation initiatives, including process optimization and digital enablement /li /ulh3Key Skills Experience /h3ulli5+ years experience in vendor management, customer service management, or operational excellence /liliSolid understanding of SLA/KPI frameworks and service governance /liliAnalytical mindset with strong data interpretation and reporting skills /liliExcellent stakeholder management and negotiation skills /liliGerman and English mandatory, French is a plus /liliExperience in call center management or regulated environments is a strong advantage /li /ulh3Why Make Your Next Move Within Nexi? /h3ulliChange Your Career: Take on new responsibilities, develop your skills, and gain fresh perspectives—all while staying within a company that values your growth. /liliStay Inspired: Work with talented colleagues across different teams and locations, enriching your experience in an international and collaborative environment. /liliAccess to Learning Development: Benefit from ongoing training, mentorship, and opportunities like our PayTech University to support your professional journey. /li /ulp* Nexi Schweiz AG Richtistrasse Wallisellen * /p /p #J-18808-Ljbffr
Vendor Excellence Specialist Arbeitgeber: Job-Room
Job-Room in Zürich bietet eine dynamische und unterstützende Arbeitsumgebung, die es Ihnen ermöglicht, Ihre technischen Fähigkeiten als Chef Data Engineering & Plateformes voll auszuschöpfen. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer offenen Unternehmenskultur fördern wir Innovation und Zusammenarbeit, während wir gleichzeitig flexible Arbeitsbedingungen und attraktive Vergütungsmodelle anbieten. Hier haben Sie die Möglichkeit, an spannenden Projekten zu arbeiten und Ihre Karriere in einem zukunftsorientierten Unternehmen voranzutreiben.
