Customer Support Specialist - Forex

This position is listed on behalf of a partner company, who manages all applications and next steps.

Our partner is looking for a Customer Support Specialist - Forex based in Germany.

This role offers the opportunity to provide high-quality customer support within a fast-growing international Forex and financial services environment.

You will serve as a key point of contact for clients, helping them navigate account setup, onboarding, trading platforms and day-to-day queries.

The position combines strong customer service with practical knowledge of FX/CFD trading and platforms such as MT4 and MT5.

You will support clients across multiple communication channels while ensuring issues are resolved efficiently and professionally.

Working with international teams, you will contribute to smooth onboarding, customer satisfaction and long-term client retention.

The role also provides exposure to KYC processes, CRM systems, technical troubleshooting and compliance-related workflows.

It is well suited to a multilingual, service-oriented professional who enjoys solving problems and working in a dynamic, client-focused environment.

• Accountabilities
• Provide multilingual customer support through email, live chat and phone, responding promptly and professionally to client enquiries.
• Assist clients throughout onboarding, including account setup, KYC verification, documentation and ongoing account maintenance.
• Support customers with MT4 and MT5 trading platform questions, technical issues and general troubleshooting.
• Manage and resolve customer requests through ticketing and helpdesk systems, ensuring issues are tracked through to completion.
• Escalate complex technical, operational or compliance-related matters to the appropriate internal teams when required.
• Maintain accurate and up-to-date records of customer interactions, requests and follow-ups within CRM systems.
• Provide clear guidance to clients on platform functionality, account processes and relevant support procedures.
• Deliver a consistently high standard of customer care, contributing to customer satisfaction, loyalty and retention.
• Collaborate with internal teams to identify recurring customer issues and help improve support processes and service quality.

Requirements

• 2–3 years of experience in customer support within FX/CFD trading, financial services, Fintech or a closely related environment.
• Fluency in English plus at least one additional language, with Arabic or Malaysian/Indonesian particularly desirable.
• Strong practical knowledge of MT4 and MT5 trading platforms.
• Experience supporting KYC verification, customer onboarding and account maintenance processes.
• Familiarity with ticketing, helpdesk and customer support systems.
• Experience using CRM platforms to record customer interactions and manage follow-ups.
• Excellent written and verbal communication skills, with the ability to explain technical or financial concepts clearly to clients.
• Strong problem-solving and troubleshooting abilities, combined with a calm and customer-focused approach.
• Ability to manage multiple customer requests efficiently while maintaining accuracy and professionalism.
• Strong attention to detail and commitment to delivering a consistently high level of service.
• Experience with CRM integrations and workflows is an advantage.
• Exposure to affiliate or Introducing Broker support functions is beneficial.
• Previous experience in Fintech or crypto customer service is a plus.
• Additional languages such as Arabic, Italian, Spanish, Russian, Indonesian/Malaysian or Indian regional languages are advantageous.

Benefits

• Competitive annual salary of €22,000–€28,000.
• Fully remote working arrangement with flexibility across time zones.
• Opportunity to support a diverse international client base.
• Exposure to the Forex, CFD and broader financial services industry.
• Career growth and professional development opportunities within a growing international team.
• Collaborative and supportive working environment.
• Opportunity to develop expertise across customer support, trading platforms, KYC, CRM and financial services operations.
• International exposure through collaboration with multilingual teams and clients.

How Jobgether works

We use an

AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).

You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.

These tools assist our recruitment team but do not replace human judgment.

Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us.