Project Manager EMEA

• Lead enterprise client onboarding end-to-end, including WhatsApp Business Account setup, phone number registration, template approvals, and technical integrations with APIs and CRM platforms such as Salesforce.
• Plan, coordinate, and manage WhatsApp campaign sendouts, including template classification, scheduling, monitoring, and delivery troubleshooting.
• Serve as the primary project contact for a portfolio of enterprise clients, leading status meetings, coordinating expectations, and managing escalations.
• Coordinate cross-functional activities with Product, Engineering, Sales, and Support teams to resolve technical and operational issues and maintain project momentum.
• Manage multiple concurrent projects and clients, balancing competing priorities, deadlines, and stakeholder requirements.
• Maintain accurate project documentation, timelines, milestones, status updates, and performance tracking.
• Define, monitor, and communicate relevant project KPIs, timelines, risks, and progress.
• Identify process gaps and opportunities for improvement, contributing to scalable onboarding and campaign execution playbooks.
• Proactively identify risks and blockers and take ownership of resolving issues or securing the appropriate internal support.
• Build efficient, repeatable processes that improve the customer experience and support the organization’s continued growth.

Requirements:

• 3+ years of project management experience, ideally within SaaS, martech, B2B technology, or another fast-paced digital environment.
• Proven ability to manage multiple concurrent projects or enterprise clients while handling competing priorities and deadlines.
• Strong stakeholder management skills, with the ability to align internal teams and external clients around objectives, timelines, and deliverables.
• Solid understanding of project management methodologies, including Agile/Scrum, Waterfall, or hybrid approaches.
• Comfortable working with project management and tracking tools and maintaining structured project documentation.
• Data-driven mindset with the ability to define, monitor, analyze, and report on project KPIs and timelines.
• Excellent written and verbal communication skills in English; additional languages such as Russian, Spanish, or Portuguese are an advantage.
• Familiarity with the WhatsApp Business API, Meta Business ecosystem, messaging platforms, or CRM technologies is a plus.
• Understanding of B2B client onboarding, technical integrations, campaign implementation, or marketing funnel processes is advantageous.
• Strong organizational skills, attention to detail, and the ability to manage several workstreams independently.
• Practical problem-solving approach with a strong bias toward action and ownership.
• Comfortable working autonomously in a fast-paced, continuously evolving product and technology environment.
• Demonstrated willingness to learn, share knowledge, take responsibility, and contribute to the development of scalable processes and solutions.

Benefits:

• €3,000–€3,500 per month, depending on experience, seniority, and fit with the role requirements.
• Fully remote, contract-based position with the flexibility to work from anywhere in the world.
• Opportunity to work in a global, technology-driven environment focused on the rapidly evolving business messaging industry.
• Collaboration with experienced technology and business professionals across an international, distributed organization.
• Significant opportunities for professional growth, learning, and exposure to SaaS, messaging technology, enterprise client management, and technical project delivery.
• Opportunity to take ownership of impactful projects and contribute ideas to improve products, processes, and customer experiences.
• Dynamic environment that encourages independent thinking, continuous learning, responsibility, and scalable solutions.
• Competitive compensation designed to reflect skills, experience, and achievements.