Senior Associate, Fund Administration (Core IS)

This position is listed on behalf of a partner company, who manages all applications and next steps.

Our partner is looking for a Senior Associate, Fund Administration (Core IS) based in Canada.

This role offers the opportunity to support leading private market organizations through high-quality fund administration and investor services.

You will act as a trusted operational partner, helping clients manage critical workflows, payments, compliance activities, and investor operations.

The position combines client service, project management, process improvement, and financial operations expertise in a fast-growing environment.

You will work closely with internal teams and external stakeholders to deliver accurate, efficient, and scalable solutions.

The ideal candidate is detail-oriented, proactive, and motivated by solving complex operational challenges.

This is an opportunity to contribute to the evolution of private markets while developing expertise across technology-enabled fund services.

Accountabilities

The Senior Associate will support fund administration and investor services operations by managing client workflows, ensuring accuracy, and delivering exceptional service.

This role requires strong organization, communication, and problem-solving skills to manage multiple priorities while improving operational processes.

• Build expertise in private markets, fund administration processes, and platform capabilities to effectively support clients.
• Manage investor services workflows, including investor position creation, workspace management, and review processes to ensure accuracy and completeness.
• Support clients through fundraising activities by understanding objectives, timelines, and operational requirements.
• Deliver guidance on operational best practices while escalating scope changes, risks, or complex issues when needed.
• Manage treasury-related activities, including recording investor contributions, processing payments, and supporting transaction workflows.
• Investigate payment exceptions, chargebacks, and reconciliation issues while coordinating resolutions with banking partners.
• Monitor client health, gather feedback, and collaborate with internal teams to improve service delivery.
• Identify operational improvements, strengthen controls, and recommend process enhancements to leadership.

Requirements

The ideal candidate brings experience in fund administration, investor services, or related financial operations, along with strong client management and analytical skills.

Success in this role requires attention to detail, ownership, adaptability, and the ability to thrive in a changing environment.

• 3+ years of experience in fund administration, investor services, private equity operations, or a related field.
• Strong understanding of financial operations, client servicing, and investment administration workflows.
• Excellent written and verbal communication skills with the ability to build trusted relationships with clients and internal stakeholders.
• High level of integrity, professionalism, and commitment to delivering quality outcomes.
• Strong attention to detail with the ability to manage complex workflows accurately.
• Self-starter mindset with the ability to identify challenges, take ownership, and implement solutions.
• Ability to manage multiple projects and priorities while maintaining strong execution.
• Adaptability and comfort working in an evolving, high-growth environment.
• Experience using financial technology platforms or operational software is a plus.

Benefits

• Competitive base salary

• Equity opportunities as part of the overall compensation package.
• Health, dental, and vision coverage for employees and families.
• Flexible time off policy and company-paid holidays.
• Paid family leave, medical leave, and bereavement leave programs.
• Retirement savings plan with 401(k) benefits.
• Healthcare flexible spending account and commuter benefits.
• Flexible work environment with remote and office-based options.
• Support for customized home office and technology setups.
• Professional development stipend to support ongoing learning.
• Monthly wellness support for remote employees.
• Mental wellness benefits, including coaching and therapy resources.
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