Senior Manager, Global QA Operations Based in Switzerland, you will lead global quality assurance operations across multiple international teams, studios, and client portfolios. You will serve as a key connector between QA leadership, site operations, and client-facing teams, bringing structure, clarity, and momentum to complex, multi‑site QA environments. The role focuses on improving quality visibility, strengthening KPI frameworks, and ensuring reliable reporting that supports operational excellence and client confidence. You will also actively drive continuous improvement initiatives and support AI‑enabled quality transformation, working closely with global stakeholders to resolve delivery challenges and ensure alignment across regions.
Responsibilities
Support global QA operations across multiple regions, sites, and client accounts
Strengthen QA reporting frameworks, KPI tracking, calibration processes, and performance insights
Collaborate with QA Managers, Project Managers, and Site Leaders to ensure alignment and execution of initiatives
Monitor quality trends, identify recurring issues, and drive continuous improvement actions
Support client‑facing QA activities including updates, business reviews, and issue resolution
Assist in managing escalations and ensuring timely resolution of operational challenges
Contribute to launches, transitions, and service expansion projects from a QA perspective
Support AI‑driven QA initiatives, automation, and quality technology adoption
Requirements Strong experience in QA operations, QA programme management, or QA leadership within complex, multi‑team or multi‑site environments. You are comfortable influencing stakeholders at different levels and translating data into actionable insights that improve quality and performance.
Proven experience in QA operations, QA delivery, or QA management roles
Experience working across multiple teams, sites, clients, or global operations
Strong stakeholder management skills, with the ability to influence without direct authority
Experience in client‑facing communication, including reporting and performance discussions
Strong understanding of QA KPIs, reporting frameworks, root cause analysis, and continuous improvement practices
Ability to interpret QA data and translate it into clear operational actions and insights
Familiarity with AI, automation, or quality technology tools is an advantage
Excellent written and spoken English communication skills
Comfortable working across global time zones and dynamic operational environments
Benefits
Competitive salary package
Fully remote or hybrid working flexibility
Opportunity to influence global QA strategy and operations
Exposure to international teams, clients, and large‑scale delivery environments
Career development opportunities within a global operations structure
Involvement in AI‑driven quality and automation initiatives
Collaborative and senior stakeholder environment
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Responsibilities
Support global QA operations across multiple regions, sites, and client accounts
Strengthen QA reporting frameworks, KPI tracking, calibration processes, and performance insights
Collaborate with QA Managers, Project Managers, and Site Leaders to ensure alignment and execution of initiatives
Monitor quality trends, identify recurring issues, and drive continuous improvement actions
Support client‑facing QA activities including updates, business reviews, and issue resolution
Assist in managing escalations and ensuring timely resolution of operational challenges
Contribute to launches, transitions, and service expansion projects from a QA perspective
Support AI‑driven QA initiatives, automation, and quality technology adoption
Requirements Strong experience in QA operations, QA programme management, or QA leadership within complex, multi‑team or multi‑site environments. You are comfortable influencing stakeholders at different levels and translating data into actionable insights that improve quality and performance.
Proven experience in QA operations, QA delivery, or QA management roles
Experience working across multiple teams, sites, clients, or global operations
Strong stakeholder management skills, with the ability to influence without direct authority
Experience in client‑facing communication, including reporting and performance discussions
Strong understanding of QA KPIs, reporting frameworks, root cause analysis, and continuous improvement practices
Ability to interpret QA data and translate it into clear operational actions and insights
Familiarity with AI, automation, or quality technology tools is an advantage
Excellent written and spoken English communication skills
Comfortable working across global time zones and dynamic operational environments
Benefits
Competitive salary package
Fully remote or hybrid working flexibility
Opportunity to influence global QA strategy and operations
Exposure to international teams, clients, and large‑scale delivery environments
Career development opportunities within a global operations structure
Involvement in AI‑driven quality and automation initiatives
Collaborative and senior stakeholder environment
#J-18808-Ljbffr
Senior Manager, Global QA Operations Arbeitgeber: Jobgether
Jobgether ist ein hervorragender Arbeitgeber, der kreative Talente in der Schweiz anzieht. Mit flexiblen Arbeitsbedingungen, 20 Urlaubstagen und umfassender medizinischer Versicherung bietet das Unternehmen nicht nur ein unterstützendes und innovatives Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung. Hier haben Sie die Chance, in einem dynamischen Team zu arbeiten und Ihre kreativen Ideen in die Tat umzusetzen.
