This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in Germany.
This is an exciting opportunity to join a fast-growing, globally distributed environment at the forefront of business messaging technology. The role combines technical troubleshooting, customer interaction, and cross-functional collaboration to deliver exceptional support experiences. You will work closely with clients, partners, and internal teams to resolve complex API-related issues and help organizations maximize the value of messaging platforms. The position offers significant exposure to modern communication technologies, web development concepts, and large-scale B2B ecosystems. Ideal for technically minded professionals with strong communication skills, this role provides the chance to deepen expertise while contributing to innovative messaging solutions in a fully remote setting.
Accountabilities:
The Technical Support Specialist will serve as a key point of contact for customers and partners, ensuring timely issue resolution and delivering high-quality technical support across multiple channels.
- Provide technical support through tickets, chat, email, and virtual meetings, ensuring excellent customer experiences.
- Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.
- Collaborate with second-level support teams to identify root causes and implement effective solutions.
- Guide customers and partners through platform features, onboarding processes, and best practices within the business messaging ecosystem.
- Work closely with internal commercial and onboarding teams to ensure smooth customer journeys and successful implementations.
- Communicate with external platform representatives when required to escalate or resolve complex technical issues.
- Maintain accurate documentation of support cases, resolutions, and recurring issues to improve operational efficiency.
- Contribute to process improvements and help identify opportunities to enhance support quality and customer satisfaction.
Requirements:
The ideal candidate combines strong technical knowledge with customer-centric communication skills and a passion for solving complex problems.
- 3 to 4 years of experience in technical support, customer support, or related roles.
- Degree in Computer Science, Information Technology, Engineering, or a related field.
- Strong understanding of web technologies, including HTML, JavaScript, CSS, and APIs.
- Hands-on experience working with REST APIs and Webhooks.
- Solid knowledge of technical fundamentals and experience using helpdesk or ticketing systems.
- Professional proficiency in English (C1 level or above) and fluency in at least one additional language.
- Excellent troubleshooting and analytical problem-solving skills.
- Strong communication and interpersonal abilities, including active listening and customer empathy.
- Proven ability to manage multiple priorities effectively in fast-paced environments while maintaining attention to detail.
- Interest in developing expertise within more advanced technical support environments.
Nice to have:
- Experience with WhatsApp Business API or Meta Graph API.
- Programming knowledge in SQL, JavaScript, Python, React, or similar technologies.
- Familiarity with monitoring and observability tools such as Grafana.
- Previous people management experience.
- Additional language capabilities.
Benefits:
- Fully remote, contract-based opportunity with the flexibility to work from anywhere.
- Competitive annual compensation ranging from €20,000 to €30,000, depending on experience and qualifications.
- Opportunity to work within an innovative and rapidly evolving business messaging industry.
- Collaboration with experienced professionals and technology experts in an international environment.
- Continuous learning opportunities and exposure to modern communication technologies.
- Dynamic, entrepreneurial culture with significant autonomy and ownership.
- Supportive environment that encourages professional growth and knowledge sharing.
Technical Support Specialist Arbeitgeber: Jobgether
Jobgether ist ein hervorragender Arbeitgeber, der kreative Talente in der Schweiz anzieht. Mit flexiblen Arbeitsbedingungen, 20 Urlaubstagen und umfassender medizinischer Versicherung bietet das Unternehmen nicht nur ein unterstützendes und innovatives Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung. Hier haben Sie die Chance, in einem dynamischen Team zu arbeiten und Ihre kreativen Ideen in die Tat umzusetzen.
