CRM/ CVM / Lifecycle/Retention Marketing Lead (US b2c subscription only)

• Description
• CVM Lead (US Market)

Location

Remote

Job Type

• Full-time
• About
• Job Hire. AI

Job Hire. AI is a vertical AI agent that automates job search for professionals in the US market.

We find, tailor, and apply to jobs on behalf of thousands of paying subscribers — at scale and with precision.

We operate a subscription model with monthly and longer-term tiers, plus paid add-ons.

We're entering a phase where deeper customer value management — not just acquisition — is the single biggest unlock for profitable growth.

Why This Role Now

We are spending efficiently to acquire users — but a substantial portion of revenue is left on the table after the first purchase.

Reg→Purchase conversion is below where it should be.

Rebill rates erode quickly past month one.

Add-on attach is minimal.

Our reactivation engine is currently offline.

We've been operating an email-only CRM on a platform that doesn't return analytics through its API.

That ends with this hire.

This is a role for someone who has already done the transformation we need: turning a basic broadcast CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push — on the US market specifically.

• What You'll Own
• Funnel Conversion
• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Retention & Rebill
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Reactivation
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Add-on Monetization
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Channel & Tooling
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate;

Customer. io is the alternative).

• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Measurement
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.
• Expected Outcomes
• First 3 Months
• Email deliverability restored to historical baseline.
• Reactivation campaign launched with measurable incremental conversion against a holdout.
• Differentiated renewal flows live for 1 / 3 / 6 month plans.
• Decision (signed off with engineering) on omnichannel platform: migrate to Maestra or alternative.
• First 6 Months
• SMS and web push live as ongoing production channels in lifecycle flows.
• Measurable lift in Reg→Purchase conversion via paywall-abandonment and post-registration triggered sequences.
• Measurable lift in month-1 rebill rate via differentiated and intervention flows.
• Add-on attach rate (Resume Review, Resume Builder) materially up via CRM-driven sales sequences.
• Per-flow incremental revenue reported weekly via proper holdout methodology.
• 12 Months
• CVM channel contributing as a top-3 incremental revenue source for the company.
• Cross-channel lifecycle strategy (email + SMS + web push + i Message/RCS as those channels mature in the US) live and documented.
• Process documentation and tooling stable enough to remove key-person risk.

We keep our hiring process quick and simple

• HR Introduction Call
• Team Interviews
• Challenge
• Reference Check (with three prior managers)

Requirements

You're a Fit If You Have

3+ years operating CVM/lifecycle programs on the US market specifically.

US b2c subscription.

This is non-negotiable — US deliverability, US carriers, US consumer behavior, US compliance.

• 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end (not just executing).
• Hands-on operating experience with an enterprise omnichannel platform — Maestra strongly preferred; Braze, Iterable,

Customer. io , or Klaviyo also relevant.

• Real, hands-on experience launching SMS as a marketing channel in the US (TCPA, A2P 10DLC, carrier compliance — not "I worked with a vendor who handled it").
• Real, hands-on experience launching web push and measuring its lift.
• SQL good enough to pull your own segments and validate your own data.
• A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts — not in opens and clicks.
• A track record of measurable incremental revenue from CRM, ideally validated through holdout.
• Bias toward action. We operate as a tiny team; you'll need to ship faster than you plan.
• Nice to Have
• Experience migrating off a damaged email domain.
• Experience in job search, career, HR-tech, or adjacent consumer subscription verticals (Ed Tech, Fin Tech, dating, streaming).
• i Message Business / RCS experience.
• Communication (speak English and Russian).

Benefits

• Clear mandate and ownership from day one. You're the function, not a contributor to it.
• The economics are highly leveraged — even a 5-percentage-point lift on month-1 rebill is meaningful to the bottom line of the company.
• Direct work with the CMO, CEO, and Growth PM. No layers, no politics.
• A market where your work is directly visible to users searching for their next job — outcomes you can feel.