Junior Customer Experience Consultant (x/f/m)

Our client is a fast-growing fintech holding group delivering cutting-edge trading technology and data infrastructure to global institutional clients.

The company powers a portfolio of ventures across the B2B and B2C spectrum from custom trading platforms to high-performance Saa S products and financial analytics tools.

The Chief Marketing Officer (CMO) is responsible for developing and executing the company’s global go-to-market and revenue strategy.

You will lead the marketing, sales, and growth functions across the entire ecosystem aligning brand, messaging, sales execution, and customer success into a high-performing commercial engine.

This role requires deep experience in both B2B and B2C marketing, a strategic mindset, and a strong grasp of financial industry client expectations.

Key Responsibilities

• Own and execute the global go-to-market and revenue strategy across all business lines.
• Build and scale an integrated sales organization targeting institutional clients (hedge funds, brokers, prop firms, financial service providers).
• Define and manage revenue forecasting, pipeline management, CAC/LTV models, and growth KPIs across ventures.
• Personally lead enterprise and strategic deals, including long sales cycles, contract structuring, and high-value negotiations.
• Establish pricing, packaging, and monetization frameworks for Saa S, enterprise services, and licensing models.
• 2. Marketing & Brand Strategy
• Develop and protect a premium global brand aligned with institutional trust, performance, and technological excellence.
• Own end-to-end full-funnel marketing strategy: awareness, demand generation, conversion, retention, and expansion.
• Lead digital, content, performance, product, and brand marketing initiatives across B2B and B2C channels.
• Oversee the creation of high-impact narratives, thought leadership, and sales collateral that simplify complex financial technology.
• Ensure consistent messaging across all products, regions, and customer segments.
• 3. Product & Growth Marketing
• Lead product marketing for new launches and existing products, including positioning, ICP definition, and value articulation.
• Partner closely with Product, Engineering, and Data teams to align market demand with roadmap priorities.
• Drive adoption, usage, and retention strategies across Saa S and B2C products.
• Implement data-driven experimentation frameworks to continuously optimize acquisition and conversion.
• 4. Partnerships & Ecosystem Development
• Build and manage strategic partnerships, including channel partners, co-marketing agreements, integrations, and licensing deals.
• Develop alliances with technology providers, brokers, liquidity providers, and fintech platforms.
• Identify new distribution channels and ecosystem opportunities that accelerate scale.
• Build, mentor, and lead high-performing marketing, sales, and growth teams across regions.
• Define team structure, hiring plans, performance metrics, and incentive models.
• Collaborate closely with the Office of CEOs and executive team on company strategy, fundraising narratives, and investor materials.
• Represent the company externally with clients, partners, and at industry events
• KPI
• Revenue growth and market expansion across all ventures
• Enterprise deal velocity, win rate, and average contract value
• Brand positioning and credibility within institutional finance
• Sales and marketing efficiency (CAC, pipeline quality, conversion rates)
• Successful product launches and adoption metrics

Requirements

• Minimum 5 years in a leadership role as a CRO, CMO, or VP of Sales/Marketing in fintech, Saa S, or a financial services-oriented company.
• Demonstrated experience in building and scaling integrated sales and marketing teams.
• Expertise in both B2B enterprise sales and B2C product marketing, preferably in a tech or finance environment.
• Proven track record in negotiating large, complex institutional deals.
• Strategic thinker with operational execution strengths and strong stakeholder management skills.
• Experience working in or willingness to relocate to Bali is preferred.
• Competitive salary and benefits package.
• Work visa sponsorship for the successful candidate.
• The opportunity to live and work in one of the world's most desirable locations.
• A pivotal role in the growth and success of a dynamic fintech group.
• Profit sharing and performance-based incentives.
• Collaborative and supportive work environment where your ideas are valued.
• Opportunities for professional development and career advancement.
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