Customer Support Engineer - Automation

On behalf of one of our clients, a global leader in industrial engineering, we are looking for a Customer support engineer to join its R&D department. In this role, you will act as a key technical expert, ensuring the validation, optimization, and reliability of advanced electrical solutions for industrial equipment. You’ll contribute to both new product launches and the continuous improvement of existing systems.Ensure proper functionality of technical solutions during production, at subcontractor sites, or directly on customer premisesPerform validation and verification of electrical systems developed by the engineering teamsCreate commissioning documents based on R&D specificationsDevelop simulation tools for product commissioning and troubleshootingProvide hands-on support to production teams, ensuring quality and performanceAnalyse and resolve technical issues, potentially involving customer site visitsAct as a reference for technical support and complex troubleshootingProfile required:Bachelor’s or Master’s degree in Electrical Engineering, Automation, or Computer Science3 to 5 years of relevant experience in a similar technical roleStrong track record in hands-on support and problem-solving in the fieldProactive, flexible, and capable of working both independently and collaborativelyFamiliarity with object-oriented programming (ideally Delphi or C++)Willingness to travel internationally (20% to 40%)Fluent in English and FrenchSeniority levelAssociateEmployment typeFull-timeJob functionEngineering, Manufacturing, and Quality AssuranceIndustriesIndustrial Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Engineering Services#J-18808-Ljbffr