Field Engineer 2

Job DescriptionJOB SUMMARY***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***FG Job Posting ID: UIS2JP00002668Job Class: FE 2Work Location: 300 Forge Ave, Geneva, New York, USA, 14456Driving/Non-Driving: Non-DrivingDuration: Temp to PermMinimum Experience: 4 years and must be reflected on resumeMUST HAVE ON TOP OF EVERY RESUMEHow many years experience do you have with installingDesktops:Laptops:Printers:Software:How many years experience do you have with Desk Side SupportHow many years experience do you have with TroubleshootingRepairs of Desktops:Repairs of Laptops:How many years experience do you have with SoftwareHow many years experience do you have with HardwareHow many years experience do you have with ticketing systemsDo you have your A+ CertificationHave you ever worked for IF so when and who were you underDo you have experience with Smart Hands please explainSkills Requested:Troubleshooting SW/HW issuesImaging/software installationOrganizational skillsAttention to detailDescription:As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).When in support of ITO engagements, you will be recognized as desk side support specialist.You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.You may function as a team or on-site leader as necessary.You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.Responsibilities:May function as team or site leader providing direction to other techniciansMay support networking products via smart handsMay have project management responsibilities for smaller projectsPossesses other, high skilled, specialized technical skillsProvides support for software and hardware support for desktops, laptops and servers (smart hands)Installs and maintains PCs and associated software and peripheralsPerforms installs, moves, adds and changes as requiredTests and certifies PCs and client approved applicationsProvides follow-up on problems or escalationMaintains a high degree of professionalism in actions, demeanor and dressEnsures customer satisfaction throughout the service delivery transactionEnsures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemUnderstands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC#J-18808-Ljbffr