hotel night ambassador

Join to apply for the hotel night ambassador role at citizenM hotels.Get AI-powered advice on this job and more exclusive features.DescriptionWhat others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time – even when they\’re sleepy.We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.Your Typical CitizenM Shift Could IncludeMaking sure everyone gets a warm welcome as soon as they walk in;Helping guests at the self check-in kiosks (we have no reception desk);Cleaning, preparing and serving hot and cold breakfast and meals;Brewing delicious coffee or mixing a signature cocktail;Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);Handling reservations in our property management system (PMS), including the nightly audit;Holding the keys to the castle; responsible for operations during the night shifts;Taking care of our guests including in emergency situations.What we’re looking forTo be successful at citizenM, you’ll need to have:A genuine touch: Treat all people as you would treat your best friends;A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.And You’ll Need To BeA smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.Fluent in English. Other language abilities are welcome too!What\’s in it for you?You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.Competitive salariesFlexible schedulesPerformance rewardsCareer progressionAccess to citizenM learning and development programsFull immersion (training) program for new starterscitizenM experience nightsPension and cycle to work schemeWellbeing program (EAP)citizenM uniform and comfy shoes by On RunningGlobal opportunities – chance to work in other citizenMs around the worldReferral program – €1000 bonus if your friend joins us tooTypical Shifts AreOur hotel operates 24/7 with a rotating flexible schedule. The typical night shift hours are from 10:15pm to 7:15am. We consider your preferences to keep things dynamic and balanced with your other life plans. #J-18808-Ljbffr