Technical Support Engineer Level 1

Job Type: Full TimeJob Location: Fully Remote Hybrid OfficeLanguage: EnglishWhat are you going to do?We are looking to onboard a Technical Support Engineer who focuses on hardware and software setup and maintenance. As part of the Customer Umbrella Tier 1 support team, you will be expected to work 8-hour shifts in a 24/7 coverage team.You will be troubleshooting, diagnosing, and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, and a variety of end-user applications and integrations.Main ResponsibilitiesSoftware installation and setup, installing and maintaining MacOS, Windows, and Linux desktops and notebooks, troubleshooting, and solving end-user IT problems.Administration and monitoring of Active Directory users, groups, and shared mailboxes.Microsoft O365 Administration.Troubleshooting VPN and email client issues.Installation, configuration, and support of end-user application software.Printers support, troubleshooting, and management.What do we expect?1+ years experience with Microsoft O365 administration, Microsoft Active Directory.Experience maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.Experience with cloud-based endpoint management solutions (like Microsoft InTune).Experience working with printers.Experience with Citrix.Basic knowledge of Networking (like VPN installation/configurations and troubleshooting).It will be considered a plus if you have experience with security tools.Strong Proficiency in working with ticketing systems and knowledge bases.Experience supporting web and cloud-based applications.Self-starter with a proactive attitude.Team player.Apply for this positionFull Name *Email *Phone *Cover Letter *Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docxBy using this form you agree with the storage and handling of your data by this website. #J-18808-Ljbffr