Technical Helpdesk

World market-leading access solutions are looking for motivatedTechnical Helpdesk / 2nd Level (m / f / d), 100%To strengthen the Technical Helpdesk, we are seeking a cheerful, motivated, and flexible individual who is accustomed to working independently and supporting the team, available immediately or by arrangement. Your quick and reliable troubleshooting will ensure a high level of support for our customers, including on-site assistance if necessary.Error analysis and resolution as part of 2nd level support (via phone, remotely, on-site)Installation, maintenance, and support of active network components such as switches, routers, firewalls, and VPN componentsDatabase adjustments, evaluations, and supportDeveloping solutions and conducting feasibility checks for customer requestsSupporting IT projects (system integration, network integration, virtualization)Commissioning new devices and interfaces (e.g., hosted services)Training internal employees (technicians, 1st level)Application assistance, support, software analysis, and training for customersMain interface to GTS (SKIDATA Global Technical Support)Your profileTechnical aptitudeKnowledge of databases (SQL)Understanding of network infrastructureAdvanced knowledge of Microsoft server/client architectureHardware/electrical engineering knowledge is a plusYour futureAn interesting, challenging, and diverse professional environment within an internationally active company with future-oriented career opportunitiesBeing part of a market leaderGood training opportunitiesExcellent working atmosphere in a young professional teamEngaging projectsMotivating freedom in your workHome office optionsNote: This job description has been translated from French. #J-18808-Ljbffr