German Speaking Solutions Consultant - Work In Sofia, Bulgaria

• German Speaking Solutions Consultant
• About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world‑class organisations across the continent.

With a deep understanding of the Customer Support Services industry, we specialise in placing professionals into roles where their language skills and expertise drive real business impact.

At Mercier Consultancy Group, we go beyond placement — we build careers, support transitions, and champion the success of every candidate we represent.

Job Overview

We are currently seeking a driven and customer‑focused professional to fill an exciting German Speaking Solutions Consultant position in Bulgaria, based on‑site in the vibrant capital city of Sofia.

This is a standout opportunity within the Customer Support Services industry, offering you the chance to leverage your native or fluent German language skills in a dynamic, international working environment.

If you are exploring German‑speaking jobs abroad and are ready to take the next step in your career, this role at Mercier Consultancy Group is the perfect platform for your professional growth.

Key Responsibilities

• Serve as the primary point of contact for German‑speaking customers, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat.
• Diagnose and resolve customer queries, complaints, and service‑related issues efficiently, ensuring a consistently high standard of customer satisfaction within the Customer Support Services framework.
• Identify customer needs proactively and recommend appropriate solutions or elevate complex cases to the relevant departments in a timely manner.
• Accurately log all customer interactions, case details, and resolutions into the company’s CRM system, maintaining detailed and up‑to‑date records.
• Collaborate closely with team leaders and cross‑functional departments to continuously improve service delivery processes and customer experience outcomes.
• Adhere to established service level agreements (SLAs), quality benchmarks, and performance targets as defined by the Customer Support Services team.
• Participate actively in regular training sessions, team briefings, and performance reviews to stay current with product knowledge and service protocols.
• Contribute to a positive, inclusive, and high‑performance team culture by sharing knowledge, supporting colleagues, and upholding Mercier Consultancy Group’s professional standards.

Requirements

• Native or fluent German language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in German.
• A valid EU passport is mandatory for relocation and employment eligibility purposes.
• A strong customer service orientation with a genuine passion for helping people and delivering solutions within a Customer Support Services environment.
• Excellent verbal and written communication skills, with the ability to convey information clearly, professionally, and with empathy.
• Solid computer literacy, including confidence with CRM platforms, Microsoft Office tools, and web‑based customer support systems.
• Previous experience in Customer Support Services, client relations, technical support, or a similar customer‑facing role is advantageous, though motivated candidates with no prior experience are equally encouraged to apply.

Benefits

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry.
• Fully Paid Training programme to ensure you are set up for success from your very first day.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight to Sofia, airport transfer, and initial hotel accommodation — everything taken care of so you can focus on your new chapter.
• Monthly Performance Bonus rewarding your dedication and outstanding contributions to the team.
• €1,500 Signing Bonus (one‑time payment) exclusively for new hires joining Mercier Consultancy Group.
• And much more, including career development pathways, a supportive multicultural team environment, and ongoing professional enrichment opportunities.
• Life in Bulgaria

Relocating to Bulgaria is more than a career move — it is the beginning of a genuinely exciting lifestyle adventure.

Bulgaria offers sun‑drenched Black Sea coastlines in summer, pristine ski resorts in winter, and a wealth of ancient history and vibrant urban culture throughout the year.

Sofia, Bulgaria’s thriving capital, is a modern European city with a buzzing café culture, world‑class restaurants, excellent public transport, and a growing international community that makes settling in remarkably easy.

The warm Mediterranean‑influenced climate, combined with the city’s rich Orthodox heritage and stunning mountain backdrops, makes Bulgaria one of Europe’s most compelling destinations for professionals seeking both career and lifestyle fulfilment.

The affordability of living here means your competitive salary goes significantly further.

Whether you are savouring traditional Bulgarian cuisine, exploring ancient Thracian ruins, or enjoying the city’s thriving nightlife and arts scene, life in Bulgaria offers a quality of experience that is hard to match.

For those considering jobs in Bulgaria, particularly German‑speaking jobs with a premium employer, the combination of professional reward and an enviable lifestyle makes this opportunity truly one of a kind.

Bulgaria warmly welcomes new arrivals, and with our fully paid relocation package, your transition will be seamless from day one.

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