Service Desk Specialist

As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of :User assistance forpeople in the HQ and branch officesOffice applications (standard and business) including treatment, solving and follow-up of issuesYour missionsEnsure telephony duty and user reception, following Service Desk opening hoursHandling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow up with usersExecute analysis and diagnostic for quick answer remotely or escalate issue to the other teamsManage the life cycle (SLA) of each request and issue and provide feedback to our usersContribute to the knowledge base by documenting solutions for common issues and follow themManage users accounts (access right, password, application access, exchange, …)Qualifications You own a CFC, ES or equivalent diploma in ITYou have a first experience in helpdesk or IT supportYou are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), ticketing system (ideally Jira Service Desk)You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus)You are service-level oriented and your work with ethic, emphasis and client-careYou are autonomous, willing to learn and develop your skills and are lookingforward to prove your team-spirit to your future colleaguesYou speak French and English fluentlySQ2 jid16049eaa jit0520a jiy25a