Customer Experience Specialist (m/w/d) – Deutschsprachig – Valencia, Spanien

**Customer Experience Specialist (German - C1 Level)** **Location: Valencia, Spain (Relocation Support Provided)** **Ready for Your Next Adventure?** Start your day in sunny Valencia, working in an international, fast-growing environment where fashion, sustainability, and customer experience come together. If you love helping people, care about sustainability, and enjoy working in a dynamic team—this is the opportunity for you. **About the Role** We are working on behalf of an exciting and fast-growing Social Hospitality platform. As a **Customer Experience Specialist**, you’ll be the voice of the brand—delivering outstanding service and creating memorable experiences for customers across Europe. **How You’ll Make an Impact** - Supporting customers across phone, email, chat, and social channels - Delivering personalised interactions through empathy, active listening, and clear communication - Guiding customers to the best solutions, ensuring a seamless experience - Identifying recurring issues and sharing insights to improve processes - Contributing to key KPIs such as customer satisfaction, quality, and productivity - Strengthening customer loyalty through exceptional, human-first service **Why This Role Stands Out** - Be part of a purpose-driven company - Work in an energetic, international environment - Make a real impact on customer experience and brand perception - Grow professionally in a supportive, fast-paced scale-up culture **What We Are Looking For?** - Native-level German and a good level of English - Strong communication skills with a natural ability to empathise - A customer-first mindset and solution-oriented approach - Team spirit and enthusiasm for a collaborative environment - Flexibility and comfort in a fast-paced setting - Familiarity with tools such as Google Workspace, MS Office, and CRM systems - A unique personality that adds value to a diverse team **What’s in It for You?** - Live and work in sunny **Valencia, Spain** - Breakfast and lunch provided at the office - Spanish health insurance included - Free Spanish language classes - Career development and growth opportunities - Monthly team events, socials, and fitness activities - Full relocation support to help you settle in easily **Ready to Apply?** If you’re passionate about customer experience and want to build your career abroad—this is your chance to join something meaningful.