Account Manager I

• Build trusted customer relationships through proactive, consistent engagement
• Serve as a strategic advisor by conducting business assessments and recommending solutions
• Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs
• Develop and manage customer success plans with goals, milestones, responsibilities, and success measures
• Monitor product adoption, engagement, account health, and progress toward customer outcomes
• Address risks and barriers to adoption, value realization, or renewal
• Demonstrate product and service impact and ROI through value storytelling, presentations, and business reviews
• Coordinate onboarding and accelerate customer time-to-value with internal teams
• Own the full renewal lifecycle, including planning, value confirmation, pricing discussions, negotiation, contract execution, forecasting, and closing
• Identify and execute cross-sell and upsell opportunities
• Navigate price changes, contract terms, budgets, and purchasing processes
• Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation
• Collaborate with Sales, Product, Support, Services, and other internal teams
• Manage multiple accounts, renewal timelines, commitments, and competing priorities
• Share customer insights and feedback to improve products, services, and customer experience
• Adapt to changing customer needs, business priorities, products, and processes

Requirements

• 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role
• Experience within a SaaS, DaaS, technology, data, or subscription-based environment
• Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion
• Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing
• Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI
• Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills
• Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels
• Strong analytical, organisational, and problem-solving skills
• Ability to manage multiple competing priorities and maintain a high level of customer activity
• Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools
• Must live and work in a state where Lightcast is authorized to operate
• Must be authorized to work in the United States without current or future employer sponsorship

Core Competencies

Demonstrates expertise in managing the full customer lifecycle, including renewals, account health, and customer success planning. Proficient in relationship-building, negotiation, and delivering measurable outcomes in a SaaS or subscription-based environment.

Highest-signal resume keywords

• Customer Success Management
• Renewal Lifecycle Management
• Value Storytelling
• Consultative Sales
• Stakeholder Engagement

ATS Optimization Keywords

Hard Skills

• Customer Lifecycle Management
• Business Assessments
• Account Health Monitoring
• Negotiation
• Contract Execution
• Cross-Sell and Upsell Strategies
• Analytical Skills
• Problem-Solving Skills

Soft Skills

• Relationship-Building
• Presentation Skills
• Organizational Skills
• Adaptability

Industry Keywords

• SaaS
• DaaS
• Subscription-Based Environment
• Customer Engagement
• Value Realization

Tools & Technologies

• Google Workspace
• Excel
• PowerPoint
• CRM Platforms
• Customer Success Tools