- Cultivate long-term relationships with key stakeholders and champions
- Ensure smooth post-sale handoff and establish clear success metrics
- Drive customer value realization and feature adoption
- Manage renewal pipeline, articulate solution ROI, and mitigate churn risk
- Identify and qualify new use cases, services, and products to expand account footprint
- Track engagement, satisfaction, and Net Promoter Score (NPS)
- Address potential customer risk or dissatisfaction
- Maintain high-touch communication with decision-makers and end-user champions
- Lead consultative conversations translating products and outcomes into business value
- Complete product training and manage assigned book of business
- Establish customer health monitoring processes and engagement metrics
- Conduct initial Executive Business Reviews with the Strategic Advisory team
- Identify expansion opportunities and develop renewal strategies
Requirements
- Proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence
- Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
- Passion for helping companies keep customers, employees, and infrastructure safe from cyber and physical threats
- Desire to own expansion and renewal deals through close
- Experience crafting strategic, complex multi-year renewal and expansion agreements
- Experience negotiating software and services contracts with procurement teams
- Ability to collaborate and communicate with technical and non-technical colleagues across all organizational levels
- Ability to use CRM capabilities and account management tools to monitor customer health
- Legally authorized to work in the United States
- Must disclose whether current or future sponsorship will be required to legally work in the United States
Core Competencies
Demonstrates expertise in Account Management and Customer Success within the B2B SaaS industry, with a focus on driving renewals and expansion in large enterprise accounts. Proficient in managing complex customer relationships and utilizing CRM tools to monitor customer health and satisfaction.
Highest-signal resume keywords
- Account Management
- Customer Success
- B2B SaaS
- Renewal Strategies
- CRM Capabilities
Hard Skills
- Customer Relationship Management
- Consultative Sales
- Contract Negotiation
- Strategic Planning
- Customer Health Monitoring
- Feature Adoption
- ROI Articulation
- Engagement Metrics
- NPS Tracking
- Expansion Agreements
Soft Skills
- Communication
- Collaboration
- Relationship Building
- Problem Solving
- Consultative Approach
Industry Keywords
- Cybersecurity
- Threat Intelligence
- Enterprise Accounts
- Post-Sale Handoff
- Customer Satisfaction
- Stakeholder Engagement
- Churn Mitigation
- Executive Business Reviews
- Use Case Identification
- High-Touch Communication
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Account Manager – Mid-Market Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
