- Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools
- Use independent judgement and discretion when handling matters related to assigned accounts
- Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business
- Investigate, review, and resolve client concerns and communicate resolution or partner on next steps
- Serve as trusted advisor to client during implementation and post-implementation
- Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
- Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
- Create and build strong working relationships with ComPsych’s business leaders
- Maintain a professional demeanor representing ComPsych’s values and standards
- Work independently and foster a positive team environment
- Perform other duties as assigned
Requirements
- Bachelor’s Degree preferred
- 1+ years of experience creating and maintaining successful customer relationships required
- Account Management experience a plus
- Exposure to benefits administration or HR compliance a plus
- Proficiency in Microsoft Office Suite
- In-depth knowledge of FMLA compliance a plus
- Ability to travel up to 25% of the time
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Core Competencies
Demonstrates expertise in Account Management and Customer Relationship Building, with a strong understanding of Absence Management and FMLA Compliance. Proficient in Microsoft Office Suite and capable of fostering positive team environments while maintaining professional standards.
Highest-signal resume keywords
- Account Management Experience
- Customer Relationship Management
- FMLA Compliance Knowledge
- Microsoft Office Suite Proficiency
- Benefits Administration Exposure
ATS Optimization Keywords
Hard Skills
- Account Management
- Customer Relationship Building
- FMLA Compliance Knowledge
- Benefits Administration
- Microsoft Office Suite Proficiency
Soft Skills
- Independent Judgment
- Discretion
- Communication
- Team Collaboration
- Professional Demeanor
Industry Keywords
- Absence Management
- HR Compliance
- Client Concerns Resolution
- Business Relationship Development
- Service Expansion Opportunities
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Account Representative – Absence Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
