- Manage assigned account activities and ensure efficient execution of client deliverables and service expectations
- Analyze reporting data to validate alignment with client intent and plan setup
- Identify trends and discrepancies
- Resolve client and member-level issues by coordinating with internal teams
- Develop tailored solutions that meet client needs and maintain CMS compliance for Medicare accounts
- Monitor account performance
- Contribute to centralized support initiatives that enhance operational efficiency
- Communicate with clients and internal departments to ensure transparency and alignment
- Lead multifaceted issues through investigation, stakeholder engagement, root cause analysis, and implementation of sustainable solutions
Requirements
- 3+ years of experience in account management, customer service, healthcare administration, or relevant business environment
- Experience managing complex issues, escalations, or cross-functional initiatives with demonstrated ownership and accountability for outcomes
- Advanced analytical and problem-solving skills
- Strong critical thinking and decision-making capabilities
- Excellent verbal and written communication skills
- Ability to prioritize competing demands while maintaining quality and meeting deadlines
- Strong organizational and project coordination skills with attention to detail and follow-through
- Ability to identify improvement opportunities and contribute to operational excellence initiatives
- Knowledge of healthcare, health insurance, pharmacy benefit management, Medicare, Medicaid, or other government-sponsored healthcare programs
- Understanding of CMS regulations, compliance requirements, and healthcare operational processes
- Experience with case management, issue management, CRM, or workflow management systems such as Salesforce
- HS Diploma/GED and 3+ years of relevant work experience
- Associate degree or relevant work experience
Core Competencies
Demonstrates expertise in account management and client service within the healthcare sector, with a strong focus on compliance with CMS regulations and operational excellence. Proficient in analytical problem-solving, communication, and project coordination to enhance client deliverables and service expectations.
Highest-signal resume keywords
- Account Management
- Healthcare Compliance
- Analytical Problem-Solving
- Client Communication
- Project Coordination
ATS Optimization Keywords
Hard Skills
- Data Analysis
- Trend Identification
- Root Cause Analysis
- Issue Management
- Operational Efficiency
Soft Skills
- Critical Thinking
- Decision-Making
- Organizational Skills
- Attention to Detail
- Verbal Communication
Industry Keywords
- Healthcare Administration
- Medicare
- Medicaid
- Pharmacy Benefit Management
- CMS Regulations
Tools & Technologies
- CRM Systems
- Salesforce
- Workflow Management Systems
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Account Service Analyst Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
