Account Strategist

Responsibilities

• Program

Planning: Develop comprehensive program plans for multi-channel e Commerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables, ensuring alignment with company goals and client expectations.

• Operational

Excellence: Maintain rigorous organizational standards across all workstreams by establishing clear meeting agendas, documenting actionable follow-up notes, and ensuring project management tools are accurately updated to keep daily operations and projects on track.

• Team Influencing: Influence and guide cross-functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment.
• Resource Management: Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently.
• Risk Management: Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans to minimize disruptions.
• Progress

Tracking: Monitor program progress, track milestones, and manage changes to scope or timelines, ensuring that programs are delivered on time and within resource management guidelines.

• Stakeholder

Communication: Regularly communicate project status, updates, and key milestones to internal and external stakeholders, ensuring transparency and managing expectations.

• Quality Assurance: Implement quality control processes to ensure the service outcome meets or exceeds client expectations and industry standards.
• Process Improvement: Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices.
• Client Engagement: Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress.

Requirements

• Bachelor's degree in Business, Project Management, or a related field
• Proven experience of at least 3 years in project or program management, preferably within the licensing, merch-on-demand, e Commerce, or related industries.
• Bonus: proven experience in e Commerce operations, featuring expertise with Shopify Plus ecosystems, Amazon marketplaces, and related tech stacks.
• Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Excellent organizational, time management, and multitasking abilities.
• Strong problem-solving and decision-making skills, with a focus on finding practical solutions.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in project management software, Google Apps for Business, Microsoft Office suite, and collaboration tools.
• Detail-oriented mindset with a commitment to delivering high-quality results.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
• Core Competencies

Demonstrates expertise in program planning and resource management, ensuring alignment with company goals and client expectations.

Proficient in stakeholder communication and quality assurance, with a strong focus on process improvement and operational excellence.

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