- Review assigned asynchronous patient medication videos within established turnaround times and document adherence accurately
- Confirm proper oral medication ingestion and identify adherence barriers
- Deliver personalized video feedback and coaching to reinforce medication-taking behaviors
- Use video messaging, phone, and SMS to support patient engagement and adherence
- Conduct proactive outreach to patients who miss submissions or show declining adherence
- Support re-engagement of patients at risk of attrition
- Serve as frontline support for the RN team and connect patients with appropriate services
- Reinforce care plans, medication schedules, appointment adherence, and physician visits
- Screen and document social determinants of health
- Provide approved community and program resources
- Escalate medication questions, side effects, safety concerns, health issues, and other risks to nursing staff
- Assist with basic troubleshooting of the mobile application and adherence platform
- Maintain accurate, compliant documentation
- Meet quality, compliance, and video engagement performance standards
- Participate in quality audits, team meetings, and ongoing professional development
- Provide feedback to improve video engagement strategies, patient experience, and adherence workflows
Requirements
- 3-5 years of experience in healthcare engagement, care coordination, adherence support, or a similar role
- Experience interacting directly with patients in healthcare settings
- Strong written and verbal communication skills
- Exceptional attention to detail
- Comfort reviewing patient-submitted video content
- Ability to work independently in a remote environment
- Proficiency with CRM systems and mobile applications
- Strong time management skills in a queue-based workflow
- Candidates must reside in Puerto Rico and maintain Puerto Rico residency throughout employment
- Must be legally authorized to work in Puerto Rico/United States without employer sponsorship
- Visa sponsorship is not available
- Preferred: background as a medical assistant, pharmacy technician, community health worker, certified health coach, or directly observed therapy worker
- Preferred: experience in digital health or remote patient monitoring
- Preferred: experience working with Medicaid or underserved populations
- Bilingual, Spanish preferred
- Familiarity with motivational interviewing principles
Core Competencies
Demonstrates expertise in patient engagement and adherence support, utilizing video messaging and CRM systems to enhance medication-taking behaviors and improve patient outcomes. Proficient in documenting social determinants of health and maintaining compliance with healthcare standards.
Highest-signal resume keywords
- Patient Engagement
- Adherence Support
- CRM Systems Proficiency
- Strong Communication Skills
- Attention to Detail
Hard Skills
- Healthcare Engagement
- Care Coordination
- Medication Adherence
- Video Content Review
- Time Management
- Motivational Interviewing
- Digital Health Experience
- Remote Patient Monitoring
- Basic Troubleshooting
- Documentation Compliance
Soft Skills
- Strong Written Communication
- Strong Verbal Communication
- Independent Work
- Proactive Outreach
- Team Collaboration
Industry Keywords
- Puerto Rico Residency
- Medicaid Experience
- Underserved Populations
- Community Health Worker
- Certified Health Coach
Tools & Technologies
- Mobile Applications
- CRM Systems
- Video Messaging Platforms
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Adherence Coach Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
