- Research, collect, and analyze information to identify opportunities and develop solutions
- Collaborate on performance improvement activities and distribute analytical reports
- Use multiple system applications to perform analysis, create reports, and develop educational materials
- Research and compile information for ad hoc operational projects and initiatives
- Synthesize and analyze data, present trends graphically, and recommend practical solutions
- Manage complex employment transactions, including promotions, job changes, supervisor organization, mass changes, EIB workflows, eligibility decisions, and MTA support
- Resolve high-level escalations and complex Workday employment transactions
- Deliver case resolution while maintaining SLA standards
- Respond to HR inquiries involving benefits administration, HRIS systems, and policy interpretation
- Provide accurate case documentation and tracking in the case management system
- Provide training, guidance, and peer shadowing for employment processes
- Conduct auditing, data validation, and root cause analysis
- Manage vendor relationships and coordinate with ministries, boards, vendors, and cross-functional partners
- Identify process improvement opportunities and support workflow and system changes
- Coordinate project management activities, including requirements, timelines, and deliverables
- Apply change management practices and mentor peers
Requirements
- Bachelor's Degree or equivalent level of experience
- Equivalent experience to include 3-4 years previous human resources and/or related corporate compliance experience
- Experience with Workday, vendor management and case management systems
- A CEBS or PHR, SHRM-CP certification is preferred
Core Competencies
Demonstrates expertise in data analysis, case management, and human resources processes, with a strong focus on performance improvement and compliance. Proficient in managing complex employment transactions and vendor relationships while applying change management practices.
Highest-signal resume keywords
- Data Analysis
- Workday Experience
- Case Management Systems
- Human Resources Compliance
- Vendor Management
ATS Optimization Keywords
Hard Skills
- Data Validation
- Root Cause Analysis
- Performance Improvement
- Process Improvement
- Project Management
Soft Skills
- Collaboration
- Training
- Guidance
- Problem Solving
Certifications & Qualifications
- CEBS
- PHR
- SHRM-CP
Industry Keywords
- Human Resources
- Corporate Compliance
- Employment Transactions
- SLA Standards
- Change Management
Tools & Technologies
- HRIS Systems
- Case Management System
- Workday
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Advisor, HRSS Tier 2 – Employment Administration Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
