- • Perform day-to-day OpenText Content Server administration, including user, group, and role management; permission and inheritance configuration; and workspace, folder, and object administration
- • Manage categories, attributes, and metadata updates as part of operational support
- • Support configuration changes under change-management control
- • Monitor and manage Content Server background jobs, queues, and scheduled tasks
- • Identify and resolve job failures, backlogs, and performance issues
- • Coordinate restarts and maintenance activities as per operational procedures
- • Handle L2/L3 incidents and service requests in line with SLAs
- • Perform root-cause analysis for recurring issues and implement corrective actions
- • Provide timely communication and updates to stakeholders
- • Provision and de-provision users and groups
- • Troubleshoot access, permission, and visibility issues
- • Support onboarding/offboarding and role-based access changes
- • Analyze Content Server logs and diagnostics to identify issues
- • Support resolution of login/authentication issues, performance degradation, and configuration inconsistencies
- • Coordinate with infrastructure, DB, and network teams as required
- • Support deployment of configuration changes and fixes across environments
- • Assist with patching, upgrades, and post-deployment validation
- • Maintain environment consistency between Dev, QA, and Prod
- • Maintain operational documentation, runbooks, and SOPs
- • Ensure compliance with audit and governance requirements
- • Contribute to continuous improvement initiatives within the AMS framework
- • Report to the Director of Delivery
Requirements
- 8–12+ years of experience supporting enterprise ECM platforms
- 5+ years of hands-on OpenText Content Server AMS/support experience
- Experience working in AMS or managed services environments with ticketing systems and SLAs
- Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments
- Experience supporting OpenText Archive Center, Core Capture, or VIM
- Knowledge of authentication/SSO integrations (LDAP, AD, SAML)
- OpenText certifications are a plus
Core Competencies
Demonstrates extensive experience in OpenText Content Server administration, including user and role management, permission configuration, and operational support. Proficient in troubleshooting, root-cause analysis, and ensuring compliance with audit and governance requirements.
Highest-signal resume keywords
- OpenText Content Server Administration
- L2/L3 Incident Management
- Root-Cause Analysis
- OpenText Extended ECM Support
- Authentication/SSO Integrations
Hard Skills
- User Management
- Role Management
- Permission Configuration
- Metadata Management
- Content Server Log Analysis
- Job Failure Resolution
- Operational Documentation
- Change Management
- Patching and Upgrades
- Performance Issue Troubleshooting
Soft Skills
- Timely Communication
- Stakeholder Updates
- Continuous Improvement Mindset
Certifications & Qualifications
- OpenText Certifications
Industry Keywords
- Enterprise ECM Platforms
- Managed Services
- SLAs
- LDAP
- AD
- SAML
Tools & Technologies
- OpenText Archive Center
- OpenText Core Capture
- OpenText VIM
- Ticketing Systems
- AMS Framework
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AMS Support Consultant – Administration, Operations Arbeitgeber: Jobtailor
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