Analyst II, Billing

• Own and execute assigned components of monthly billing cycles, including tracking work requests, coordinating dependencies, and supporting and driving bill run preparation and execution
• Own billing readiness tracking and proactively identify risks, gaps, and dependencies that could impact billing timelines or accuracy
• Identify projects and accounts approaching first bill cycles and ensure required billing, utility, and operational data is complete and ready for billing
• Independently investigate and resolve complex billing issues by analyzing data, identifying root causes, and coordinating with internal and external stakeholders
• Perform detailed data validation, reconciliation, and quality control checks across billing, transfer, production, and utility data
• Review and validate billing adjustments, ensuring completeness, accuracy, appropriate documentation, and timely resolution
• Own utility data tracking and billing readiness activities, proactively identifying missing or inconsistent data that could impact billing
• Perform post-billing reconciliation, data cleanup, and analysis to ensure billing results are accurate and complete
• Analyze billing results and identify anomalies, trends, and data issues requiring investigation or corrective action
• Develop and maintain reporting and analysis used to monitor billing performance, data quality, and operational KPIs
• Partner with cross-functional teams to investigate recurring issues and develop sustainable solutions rather than relying on manual fixes
• Identify opportunities to improve billing processes, controls, reporting, and automation, and support implementation of process improvements
• Document billing processes, requirements, and issue-resolution procedures to improve consistency and scalability
• Serve as a subject-matter expert for billing processes and data, providing guidance and support to other team members as needed

Requirements

• 2–4+ years of experience in billing operations, finance operations, utility/energy, revenue operations, or a related analytical role
• Strong analytical and problem-solving skills with a high degree of attention to detail and data accuracy
• Ability to manage multiple priorities, work independently, and meet strict deadlines in a fast-paced environment
• Experience with systems such as Salesforce, Zuora, Stripe, or similar platforms preferred
• Strong written and verbal communication skills with the ability to explain complex data and operational issues clearly to both technical and non-technical stakeholders
• Advanced Excel skills, including experience working with large datasets, lookup functions, pivot tables, and data validation
• Demonstrated ability to independently investigate complex issues, identify root causes, and drive issues through resolution
• Experience using SQL or other data analysis tools to investigate and analyze operational or billing data preferred
• Strong understanding of data quality, reconciliation, and quality control processes
• Demonstrated ability to identify process improvement opportunities and contribute to scalable solutions
• Experience working cross-functionally and coordinating work across multiple teams
• Experience in the energy, utility, community solar, or renewable energy industry preferred

Core Competencies

Demonstrates expertise in billing operations, data analysis, and process improvement, with a strong focus on accuracy and efficiency. Proficient in managing complex billing issues and collaborating with cross-functional teams to enhance operational performance.

Highest-signal resume keywords

• Billing Operations Experience
• Advanced Excel Skills
• SQL Data Analysis
• Analytical Problem-Solving
• Process Improvement

Hard Skills

• Data Validation
• Reconciliation
• Quality Control
• Billing Analysis
• Data Cleanup
• Root Cause Analysis
• Reporting
• Automation
• Utility Data Tracking
• KPI Monitoring

Soft Skills

• Attention to Detail
• Communication Skills
• Independent Work
• Time Management
• Cross-Functional Collaboration

Industry Keywords

• Energy Industry
• Utility Operations
• Revenue Operations
• Community Solar
• Renewable Energy

Tools & Technologies

• Salesforce
• Zuora
• Stripe
• SQL
• Data Analysis Tools