Application Administrator – Endpoint

• Configure and support complex software application issues experienced by end users
• Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects
• Diagnose and resolve complex software application issues escalated by other software application team members
• Provide accurate and effective solutions and consistently high-quality end-user support
• Engage IT and business resources to resolve technical issues and support business processes
• Coach and mentor newer or less experienced team members
• Perform IT-related activities for projects supporting company priorities
• Identify and recommend system modifications to reduce user issues
• Document issues and resolutions using the incident tracking system
• Apprise team, peers and management of new support issues
• Document processes and procedures for training IT team and end users
• Perform other job-related duties as assigned

Requirements

• 2 years of business systems analytical experience, including the ability to flow chart processes
• 2 years of experience with Structured Query Language (SQL)
• Experience working with an off-shore development and QA team
• Experience writing reports, business correspondence and procedures manuals
• Minimum 2 years of experience with administrating and supporting end user applications (eg. Oracle ERP, Order to Cash, Fleet Management, Finance, Human Resources)
• This position is not sponsorship eligible

Core Competencies

Demonstrates expertise in diagnosing and resolving complex software application issues while providing high-quality end-user support. Proficient in business systems analysis, SQL, and application administration, with a focus on improving processes and mentoring team members.

Highest-signal resume keywords

• Business Systems Analysis
• Structured Query Language (SQL)
• End User Application Support
• Process Flow Charting
• Documentation of Processes and Procedures

Hard Skills

• Business Systems Analysis
• Structured Query Language (SQL)
• Application Configuration
• Incident Tracking
• Process Flow Charting

  Soft Skills

  • Coaching
  • Mentoring
  • Effective Communication

  Industry Keywords

  • End User Support
  • Software Application Issues
  • Technical Issue Resolution
  • Business Processes
  • IT Support

  Tools & Technologies

  • Oracle ERP
  • Order to Cash
  • Fleet Management
  • Finance Applications
  • Human Resources Applications