Application Support Analyst – I

• Provide timely and effective support to internal and external users for proprietary and cloud-based applications




• Assist with account creation, access modifications, and deactivations in alignment with company protocols




• Resolve technical issues and escalated complex problems to Development or Technical Operations




• Work with client liaison groups to obtain approvals and complete procedural tasks




• Maintain system documentation, procedures, and knowledge base articles




• Offer basic desktop support related to application functionality and user access




• Log, update, and resolve issues in the internal ticketing system, escalating as needed to the Application Support Lead or Manager

Requirements

• Associate’s degree required




• 1+ years of experience in healthcare IT support, help desk, or a similar environment




• Familiarity with healthcare applications and terminology




• Proficiency with Windows 10 and Microsoft 365




• Clear written and verbal communication skills across email, phone, and messaging platforms

Core Competencies

Demonstrates proficiency in providing support for healthcare IT applications, including account management and technical issue resolution, while maintaining clear communication with users and documentation of processes.

Hard Skills

• Technical Issue Resolution




• Account Management




• Application Support




• System Documentation




• Desktop Support

Soft Skills

• Effective Communication




• Problem‑Solving

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Healthcare Applications




• Help Desk Support




• User Access Management

Tools & Technologies

• Cloud-Based Applications




• Internal Ticketing System