- Partner with assigned Account Managers to support customers and ensure excellent customer experience through timely, accurate communications.
- Develop and maintain a deep understanding of Navan’s travel and expense product offering.
- Enable program administrators on Navan’s product functionality.
- Monitor and respond to email inquiries about product integrations, platform settings, travel and expense policy configuration, payment and integration issues, product bugs, and feature requests.
- Drive satisfaction, adoption, retention, and reduce customer churn risk through quick and knowledgeable advice.
- Handle customer escalations and work across teams to resolve issues.
- Act as the voice of the customer and provide internal feedback to maximize customer value and retention.
- Run playbooks and program ideas to drive adoption and satisfaction, and track results using defined KPIs.
- Document processes to support the team efficiently and at scale.
Requirements
- Bachelor’s degree or similar working experience.
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company.
- Passion for customer experience and technology with the ability to deeply understand a product.
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives.
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Data-driven approach to continuously drive additional efficiency.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
Core Competencies
Demonstrates a strong understanding of customer success principles within a SaaS environment, focusing on enhancing customer experience, driving product adoption, and effectively communicating complex concepts to diverse audiences. Proven ability to manage customer relationships, resolve escalations, and utilize data-driven strategies to improve efficiency and satisfaction.
Highest-signal resume keywords
- Customer Success Experience
- SaaS Industry Knowledge
- Superior Communication Skills
- Data-Driven Decision Making
- Problem-Solving Abilities
ATS Optimization Keywords
Hard Skills
- Customer Relationship Management
- Product Functionality Understanding
- KPI Tracking
- Email Inquiry Management
- Travel and Expense Policy Configuration
Soft Skills
- Detail-Oriented
- Organizational Skills
- High Emotional Intelligence
- Coachable Attitude
- Passion for Customer Experience
Certifications & Qualifications
- Bachelor’s Degree
Industry Keywords
- Customer Experience
- Account Management
- Customer Retention
- Customer Churn Reduction
- Product Integration
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Associate Account Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
