- Update customer work requests and follow operating procedures to perform MSS support tasks
- Perform health checks, reporting, work ticket acknowledgment and assignment, basic troubleshooting, and other tasks required for MSS service health and operation
- Contribute to the development of knowledge base and troubleshooting information
- Develop skills on multiple security products and work closely with higher-tier staff, Service Delivery, and clients
- Provide ongoing communication of status and timely response to MSS service tickets
- Serve as a primary responder for Cyber Operations client systems
- Take ownership of client configuration issues and track them through resolution
- Act as a point of escalation for other Associate Engineers and provide guidance and mentoring
- Advise on best practices for SIEM and Enterprise Security products
- Provide remote consulting services via interactive client sessions
- Assist with implementation of multiple product vendors and technologies
- Implement and configure discipline software and appliance-based products in large enterprise environments
- Develop and maintain content and reporting
- Provide escalation support to Tier 1 and 2 for Authorized Support Customers
- Interact with customers and partners when required
- Perform knowledge transfers to clients regarding security and system configuration awareness
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
- Bachelor's Degree in Information System, Security or Networking or Associate’s degree in above field with equivalent experience required
- 2-4 years experience in discipline domain required
- General security knowledge, including IT knowledge, network troubleshooting, cloud certification, and other IT experience
- CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE preferred upon hire
- CompTIA Security+ and/or Network+ preferred upon hire
- Experience working with internal and client ticketing and knowledge base systems for incident and problem tracking, such as ServiceNow, Jira, and Confluence
- Practical knowledge and sufficient experience with TCP/IP networking and network protocols, including basic understanding of the OSI model
- Knowledge of Linux and Windows operating systems
- Understanding of server-grade applications including DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and antivirus
- Training and experience in one or more non-SIEM network security products, including SentinelOne, CrowdStrike, Carbon Black, and Cortex XDR
- Professional experience working with networks and network architecture
- Confident presentation and written and oral communication skills
- Customer support experience
- Desire to learn additional subject matter areas
Core Competencies
Demonstrates expertise in MSS support tasks, including troubleshooting, client configuration, and security product implementation. Proficient in communication and mentoring, with a strong foundation in network security and incident management.
Highest-signal resume keywords
- MSS Support Tasks
- Network Troubleshooting
- Security Product Implementation
- Incident Management Systems
- Client Communication
Hard Skills
- TCP/IP Networking
- Linux Operating System
- Windows Operating System
- Network Protocols
- SIEM Products
- DBMS
- Active Directory
- Patch Management
- SQL
- Antivirus
Soft Skills
- Confident Presentation Skills
- Written Communication Skills
- Oral Communication Skills
- Customer Support Experience
- Mentoring
Certifications & Qualifications
- Bachelor's Degree in Information System
- CompTIA Security+
- CompTIA Network+
- CCNA
- MCSE
Industry Keywords
- Cyber Operations
- Enterprise Security
- Knowledge Base Development
- Client Configuration
- Service Health
Tools & Technologies
- ServiceNow
- Jira
- Confluence
- SentinelOne
- CrowdStrike
- MS Sentinel
- Splunk
- Carbon Black
- Cortex XDR
- LDAP
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Associate SOC Engineer Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
