Audit Operations Manager

• Shape the Always-On Audit service and determine what it checks and how it resolves issues
• Turn billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows
• Represent audit in roadmap and priority decisions
• Tie the service to financial reporting, payment file generation, and finance-system integration
• Build and run a repeatable client onboarding process
• Assemble stakeholder teams, gather requirements, run demos, set up invoice feeds, review early findings, configure dashboards and tolerances, and run side-by-side comparisons with clients' current audit providers
• Ensure onboarding proof points for discrepancy detection, reporting and data feeds, GL coding, dispute processes, and payment file generation
• Serve as the client point of contact for questions, concerns, and disputes
• Provide recurring audit reviews, rule tuning, and repeat-issue resolution for managed-service clients
• Own escalated disputes through carrier account teams and track them to closure
• Work with carrier operations and carriers to automate reconciliation and improve billing and dispute standards
• Lead carrier-by-carrier improvements in invoice formats, detail levels, surcharge and accessorial data, and dispute mechanics
• Lead Audit Advisors and own the speed, accuracy, and coverage of their work
• Manage staffing and workload through the busy invoice season from December through February

Requirements

• 7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery
• 5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files
• 3+ years partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks
• 5+ years in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands
• 2+ years leading a team of audit analysts, specialists, or similar, setting quality and pace
• Familiarity with major carriers' dispute systems and filing windows, and where regional carriers fall short
• Retail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment
• Exposure to ACH settlement and payment authorization models

Core Competencies

Demonstrates expertise in parcel, freight, and transportation billing audit processes, including dispute resolution and financial reporting integration. Proven ability to lead teams, manage client relationships, and develop repeatable audit workflows and rules.

Highest-signal resume keywords

• Parcel Billing Audit
• Carrier Invoice Data Reconciliation
• Client-Facing Account Management
• Audit Rule Configuration
• Team Leadership

ATS Optimization Keywords

Hard Skills

• Billing Discrepancy Resolution
• GL Coding
• Payment File Generation
• Dispute Workflow Automation
• Audit Rule Tuning
• Data Feed Configuration
• Invoice Format Improvement
• Surcharge and Accessorial Data Management
• Contract-Rate Validation
• Recovery Processes

Soft Skills

• Stakeholder Engagement
• Communication
• Problem Solving
• Team Management
• Client Relationship Management

Industry Keywords

• Transportation Billing
• Dispute Systems
• Retail Finance
• ACH Settlement
• Payment Authorization Models

Tools & Technologies

• EDI
• API
• Flat File Systems
• Dashboard Configuration
• Audit Software