- Own day-to-day delivery of the national automotive field-services program
- Lead, coach, and hold accountable regional Team Leaders and field consultants
- Serve as primary client liaison and manage day-to-day delivery
- Establish daily operating cadence including huddles, escalation reviews, and follow-through
- Set priorities and expectations and drive performance against program objectives
- Coordinate communication, manage resources, and report to executive management
- Create and execute project work plans and revise them as needed
- Track deliverables, issues, risks, and action items to closure
- Manage data accuracy, timeliness, and work-product quality; execute QA and peer-review processes
- Partner with data analytics/BI to translate reporting into field-level action
- Collaborate with client teams to meet financial and customer-satisfaction goals
- Estimate resourcing and staffing needs
- Negotiate and manage client commitments and expectations
- Monitor objectives and provide constructive performance feedback
- Develop processes and measures to drive performance and apply LEAN principles
- Recruit, hire, develop, and retain field personnel
- Manage contractual compliance and support transition/stabilization phases
- Provide regular financial and program reviews to client and MSX senior management
- Travel frequently and on demand to client and field locations
Requirements
- 7+ years of industry experience, with a minimum of 5 years in project and/or program management
- Track record of delivering on complex, performance-driven programs
- Experience working within, influencing within, and networking within a matrix environment
- Conversant with project management methodologies
- Professional analytics experience necessary to identify opportunities, trends, and anomalies
- Excellent communication, presentation, and negotiation skills
- Team-building and participative management skills
- Self-starter able to work under minimal supervision
- High level of proficiency with PC and Microsoft Office applications
- Experience leading large, geographically dispersed teams
- Bachelor's degree in a related field or minimum 5 years equivalent experience
- Expertise in dealership operations and/or automotive field services
- Basic understanding of automobile repair and technology
- Prior program management experience required
- Professional-level communication in English and any other languages required by the project client
- Proficiency with Outlook, Excel, PowerPoint, Project, Word, and Power Apps
- Comfortable interpreting dashboards and reporting to guide team priorities
- Ability to execute reporting, group facilitation, coaching, and product/deliverable delivery
- Ability to formulate business decisions using logical reasoning and provide solution-based outcomes
- Demonstrated ability to operate successfully with limited management oversight
- Physical ability for multi-day travel, extended activity during meetings and field visits, and lifting at least 50 lbs.
Core Competencies
Demonstrates expertise in project and program management within the automotive field-services sector, with a strong focus on performance-driven outcomes, client liaison, and team leadership. Proficient in utilizing project management methodologies and analytics to drive operational excellence and ensure contractual compliance.
Highest-signal resume keywords
- Project Management
- Team Leadership
- Client Liaison
- Data Analytics
- Automotive Field Services
Hard Skills
- Project Management Methodologies
- Performance Tracking
- Data Analysis
- LEAN Principles
- Contractual Compliance
- Automobile Repair Knowledge
- Business Decision Formulation
- Quality Assurance
- Resource Estimation
- Program Management
Soft Skills
- Excellent Communication
- Negotiation Skills
- Team-Building
- Self-Starter
- Participative Management
Industry Keywords
- Automotive Field Services
- Dealership Operations
- Client Commitments
- Financial Reviews
- Matrix Environment
Tools & Technologies
- Microsoft Office
- Outlook
- Excel
- PowerPoint
- Project
- Word
- Power Apps
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Automotive Program Manager Arbeitgeber: Jobtailor
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